Troubleshooting
Find quick solutions to common platform issues with our comprehensive troubleshooting guide. Follow step-by-step instructions to resolve technical problems and get back to productive recruiting or job searching.
Quick Fixes for Common Issues
Try These First!
Before diving into detailed troubleshooting, try these quick solutions that resolve 80% of common platform issues.
Universal Quick Fixes
1. Refresh Your Browser
Simple page refresh can resolve temporary loading issues:
- Windows/Linux: Ctrl + F5 (hard refresh)
- Mac: Cmd + Shift + R (hard refresh)
- Alternative: Click refresh button in browser
2. Clear Browser Cache and Cookies
Outdated cached data can cause display and functionality issues:
- Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
- Select "Cached images and files" and "Cookies"
- Choose time range: "All time" for thorough cleaning
- Click "Clear data" and restart browser
3. Check Your Internet Connection
Verify stable internet connectivity:
- Test other websites to confirm connectivity
- Try switching between WiFi and mobile data
- Restart your router/modem if needed
- Contact your ISP if problems persist
4. Disable Browser Extensions
Ad blockers and extensions can interfere with functionality:
- Open browser extensions/add-ons menu
- Temporarily disable all extensions
- Refresh JobRadars.com page and test functionality
- Re-enable extensions one by one to identify conflicts
5. Try Incognito/Private Mode
Test if the issue persists in private browsing:
- Chrome: Ctrl+Shift+N (Cmd+Shift+N on Mac)
- Firefox: Ctrl+Shift+P (Cmd+Shift+P on Mac)
- Safari: Cmd+Shift+N
- Edge: Ctrl+Shift+N
6. Update Your Browser
Ensure you're using the latest browser version:
- Check browser settings for available updates
- Enable automatic updates for future fixes
- Restart browser after updating
- Consider switching browsers if issues persist
Login and Authentication Issues
Common Login Problems
Forgotten Password
Reset Your Password:
- Go to the login page and click "Forgot Password"
- Enter the email address associated with your account
- Check your email for a password reset link
- Click the link and create a new, secure password
- Log in with your new password
If You Don't Receive the Email:
- Check your spam/junk folder
- Verify you're using the correct email address
- Wait 10-15 minutes for email delivery
- Try the password reset process again
- Contact support if the email still doesn't arrive
Account Locked/Suspended
Common Causes:
- Suspicious activity detected on account
- Violation of terms of service
- Payment issues or expired subscription
Resolution Steps:
- Review and resolve any billing issues
- Contact support for manual unlock assistance
- Provide verification information if requested
Email Verification Issues
Verification Email Not Received
Immediate Actions:
- Check all email folders (inbox, spam, promotions)
- Search for emails from "{{ config('openjb.domain') }}"
- Try using a different email address if available
Prevention Tips:
- Whitelist {{ config('openjb.domain') }} in your email client
- Check email filters and rules
- Ensure mailbox isn't full
- Use a reliable email provider
Verification Link Expired or Invalid
Link Troubleshooting:
- Verification links expire after 24 hours
- Each link can only be used once
- Copy and paste the full URL if clicking doesn't work
- Request a fresh verification email
- Contact support if problems persist
Session and Logout Issues
Frequent Automatic Logouts
Common Causes and Solutions:
- Browser Settings: Enable cookies and disable automatic cache clearing
- Security Software: Adjust firewall/antivirus settings
- Network Issues: Check for proxy or VPN interference
- Multiple Devices: Logout from unused devices
- Session Timeout: Normal after 8 hours of inactivity
Cannot Logout Properly
Force Logout Methods:
- Close all browser tabs and windows
- Clear browser cookies for newzealand.jobradars.com
- Use "Logout from all devices" in account settings
- Change password to force logout everywhere
- Contact support if security is a concern
Payment and Billing Issues
Payment Processing Problems
Credit Card Payment Declined
Common Decline Reasons:
- Insufficient funds or credit limit reached
- Expired card or incorrect information
- Bank security holds on online transactions
- International transaction restrictions
- Temporary payment processor issues
Resolution Steps:
- Verify card details are entered correctly
- Check card expiration date and CVV
- Contact bank to authorize the transaction
- Try a different payment method
- Update billing address information
- Wait 24 hours and try again
Subscription Billing Issues
Billing Cycle Problems:
- Unexpected Charges: Review subscription details and billing history
- Failed Renewals: Update payment method before next billing date
- Prorated Charges: Normal when upgrading/downgrading mid-cycle
- Tax Variations: Tax rates may change based on location
Account Status Check:
- Log into account billing section
- Review subscription status and next billing date
- Check payment method expiration
- Update payment information if needed
- Contact billing support for clarification
Cancellation Issues
Cancellation Process:
- Go to account settings > Subscription
- Click "Cancel Subscription" button
- Follow confirmation prompts
- Check email for cancellation confirmation
- Monitor next billing date to ensure cancellation
Invoice and Receipt Problems
Missing Invoices or Receipts
Locate Your Documents:
- Check billing section in account settings
- Look in email inbox and spam folder
- Search for emails from {{ config('openjb.domain') }}
- Check payment method statements
Request New Copies:
- Log into account billing section
- Click "Download Invoice" for each payment
- Use "Resend Email" option if available
- Contact billing support for older invoices
- Provide transaction ID or date for reference
Incorrect Billing Information
Update Billing Details:
- Go to account settings > Billing Information
- Update company name, address, tax ID
- Save changes and verify updates
- Request corrected invoice from support
- Allow 2-3 business days for processing
Payment Method Management
Unable to Add or Update Payment Methods
Payment Method Requirements:
- Valid credit/debit card with international transactions enabled
- Billing address must match card registration
Troubleshooting Steps:
- Clear browser cache and cookies
- Disable browser auto-fill features
- Type information manually (don't paste)
- Try different browser or device
- Contact payment processor if issues persist
Browser Compatibility and Performance
Supported Browsers and Versions
Google Chrome
Recommended: Latest version
Minimum: Version 90+
Mozilla Firefox
Recommended: Latest version
Minimum: Version 88+
Microsoft Edge
Recommended: Latest version
Minimum: Version 90+
Safari (Mac/iOS)
Recommended: Latest version
Minimum: Version 14+