Inbound Customer Service Representative - #310958
Cultivate Recruitment
Date: 1 week ago
City: Auckland, Auckland
Contract type: Full time
About The Company
An Aotearoa owned and operated organisation, who is an award winning KiwiSaver Provider, passionate about ensuring customers, employees and communities are taken care of.
About The Role
As a Customer Service Representative, you’ll be part of the KiwiSaver team, who are responsible for assisting customers, with a focus on financial hardship. Due to the rising cost of living in New Zealand, financial hardships calls have increased and we need someone with an empathetic nature, capable of handling complex situations over the phone.
In This Role You Will Be
Next Steps
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be.
A Bit About Dakota, Who's Recruiting This Role
Packed with a passion for helping people and a love for all things analytical, recruitment and Dakota are two peas in a pod. Outside of work, you’ll find me in the outdoors, be it running, surfing, snow sports - the only exceptions being coffee, burgers and my dog Rooplestiltskin.
An Aotearoa owned and operated organisation, who is an award winning KiwiSaver Provider, passionate about ensuring customers, employees and communities are taken care of.
About The Role
As a Customer Service Representative, you’ll be part of the KiwiSaver team, who are responsible for assisting customers, with a focus on financial hardship. Due to the rising cost of living in New Zealand, financial hardships calls have increased and we need someone with an empathetic nature, capable of handling complex situations over the phone.
In This Role You Will Be
- Handling customer queries via phone and email - prioritising compassion and confidentiality
- Updating and managing the customer database - ensuring systems are well maintained
- Actively engaging with your colleagues and contributing to a positive workplace culture
- Learning from some of the best in the industry - refining your skillset within financial services
- A work environment that pride themselves on an inclusive and diverse culture
- Opportunities for hybrid working upon the completion of training
- A chance to gain experience with a reputable Kiwi organisation- looks great on the CV!
- A temporary assignment, allowing you to gain great experience in the financial sector - AND potential for permanent opportunities
- A compassionate nature and someone who respects the need for confidentiality
- A team player equipped with strong interpersonal skills and a high attention to detail
- Clear credit and criminal police check
- Strong knowledge and experience within KiwiSaver - Confident in your technical ability
Next Steps
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be.
A Bit About Dakota, Who's Recruiting This Role
Packed with a passion for helping people and a love for all things analytical, recruitment and Dakota are two peas in a pod. Outside of work, you’ll find me in the outdoors, be it running, surfing, snow sports - the only exceptions being coffee, burgers and my dog Rooplestiltskin.
Similar Jobs
Underwriter Assistant - Small Commercial
Chubb,
Auckland, Auckland
1 hour ago
Job DescriptionChubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims...
Senior Penetration Tester - Auckland Based
84 Recruitment,
Auckland, Auckland
3 hours ago
About The CompanyThese guys are not your typical security consultancy. They're a group of talented developers, security engineers and DevOps experts who take a deep exploit analysis approach to ensure that their clients' websites, applications, public and private networks, and APIs are as secure as possible. They don't believe in quantity over quality, which is why they provide outstanding communication...
ASSET AND DELIVERY ENGINEER
Horizon Energy Group,
Auckland, Auckland
2 days ago
AUCKLAND BASEDFull time, permanent positionNew Zealand owned and operated Company experiencing growthCompetitive remunerationBenefits including Life Insurance and Birthday LeaveHorizon Networks is an Electricity Distribution Company operating throughout the Eastern Bay of Plenty region.Horizon Networks, based in Whakatane is recruiting for a self-motivated individual to fill the Asset and Delivery Engineer position on a full-time and permanent basis in our Auckland...