Service Engineer - #310785

Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Service Engineer, you will be responsible for service, repair and replacement of industrial automation equipment to increase reliability and productivity safely using ABB lifecycle and preventive maintenance strategies for Process Automation business, based in Rotorua, New Zealand, but subject to work at customer sites in the following regions: Auckland, Waikato, Bay of Plenty, Hawkes Bay, Taranaki, Wellington, Nelson, Otago, Canterbury.

Reporting to the Service Manager, you will also provide local expert product support and solutions to customers and also build a strong relationship with clients and customers to promote the Life cycle management strategy 'evolution without obsolescence' and addresses current and future needs.

Your responsibilities

• Providing onsite maintenance and technical support for automation equipment (SCADA, DCS, HMI, PLC and Networks) and programming, tuning, installation, replacement and commissioning of industrial automation
• Preventative and corrective maintenance of Pulp and Paper Product line (Web Quality Control System, Sectional Drives), systems automation utilizing practical knowledge of paper process with good engineering skills
• Executing service agreements including reporting and creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions
• Assisting breakdown which includes travel and callout roster and independently identifying technical problems and making analysis through remote or onsite activity in different service categories
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines.
• Coordinating and executing specialist projects through planning, meeting milestones and regular reviews
• Identifying opportunities for the development of new service applications, equipment, and methods
• Ensuring safe working procedures and practices are followed at all times including the wearing and maintenance of assigned Personal Protective Equipment, attendance at required health, safety and environment training, report injury, incidents, hazards and near miss events

Your background

• ABB Automation system experience is mandatory
• Experience in Automation industry and QCS is preferred
• Literacy skills and proficient with MS Word, Excel
• Electrical qualification registration or engineering qualification is required
• Interest or training in IT particularly computers and networking.
• Ability to act solution oriented and to variate different approaches, be flexible and creative with good command in English

Date published: 08/05/2024 – 22-05-2024

Employment type: Permanent, full-time

Number of positions: 3

Locations: Auckland, Waikato, Bay of Plenty, Hawkes Bay, Taranaki, Wellington, Nelson, Otago, Canterbury.

Salary Range: $85,000 – $105,000 per annum

More about us

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.

Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated.

Work model: on site #LI-hybrid