Telecare Field Representative - Whangarei - #310716

• Help our clients to live independently and safely in their own homes for longer.
• Field-based, permanent full-time role, 40 hours per week
• On-call rotating roster paid an on-call allowance

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role:

The St John Medical Alarm team is responsible for building positive and productive relationships with our customers and promoting our Monitored Alarm systems and services.

Our Medical Alarms help seniors and people with disabilities to continue enjoying their independence for longer and provide reassurance for families and friends. We are New Zealand's leading medical alarm provider and recommended most often by GPs.

As a Telecare Field Support Representative, you will be responsible for providing a high standard of customer care throughout the customer life cycle, including the demonstration, installation and servicing of our alarms and supporting equipment and the promotion and sales of our alarms related products.

Ko wai koe - About you:

To be successful in this role, you will ideally have the following:

• Previous experience in a customer contact role
• The ability to build strong relationships quickly.
• Personal resilience and a positive "can-do" attitude.
• Strong technical and problem-solving skills.
• The ability to adapt quickly to change and manage multiple priorities.
• Excellent time management and organisation skills.
• Full NZ Driver Licence.

If you have a willingness to learn and a genuine desire to help our clients continue to enjoy their independence whilst making a positive contribution to your community, we would love to hear from you. In return we can offer you:

• The opportunity to work for a large and complex organisation that is known and trusted throughout New Zealand.
• Work within a supportive and collaborative team who love to have fun. 
• Free emergency ambulance transport for you and your family anywhere in NZ
• The ability to purchase an additional two weeks of annual leave so you can recharge and renew when you need to.
• Discounts from several retailers and service providers + Discounts off Hato Hone St John products and services 

Me pēhea te tuku tono - How to apply

Submit your CV and Cover Letter by clicking the "Apply Now!" button.

Applications close Thursday 23rd May 2024

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter Cheru Pillay on 027 215 0197 for equitable participation in our recruitment process.