Service Delivery Manager - Finance and Operations - #310710

• Auckland or Christchurch Location
• Fantastic employee benefits and work culture
• Variety and development opportunities to grow your career

We are seeking a Dynamics 365 Finance and Operations delivery professional to join us in our Customer Success Team in Auckland and Christchurch.

You will need to be prepared to take on and manage a portfolio of customers across New Zealand and build lasting partnerships with them. You will be willing to go the extra mile to ensure their support needs are met. The successful candidate will be able to engage at all levels and will be results driven, always seeking value for our customers while representing the Fusion5 brand.

The successful applicant will:

• Manage day to day service delivery activity across customers
• Develop excellent working relationships with customers and become their “go to” person for post implementation requirements
• Work with the team to ensure that contracts, work orders and licenses are maintained
• Review all support reports for customers
• Work with the Practice Managers and Services Team Leads to schedule work
• Develop effective relationships with their customers, ensuring high customer satisfaction
• Arrange and conduct regular support meetings with their customers
• Be willing to travel when required.

You will need:

• To be a team player with exceptional communication and multi-tasking skills and possess high energy combined with a “can do” attitude
• To be well organised and have a high attention to detail
• To possess high levels of customer service and be keen to step outside your comfort zone
• Dynamics 365 Finance and Operations and Customer Engagement knowledge or background as an added advantage
• Experience as an ERP SDM, managing multiple customers as an added advantage
• Good commercial acumen.

Who is Fusion?

Some would say we’re a business that sells software and business applications. But what we really trade in is #makingpotentialreality. We provide software, applications, services and support that optimise and empower Kiwi and Aussie organisations so they can thrive.

We’re a passionate bunch, love a good laugh, and believe wholeheartedly in being disruptive where we can, to achieve great outcomes for both our customers and our staff. And we’re the kind of place that gives you a day off for your birthday. Basically, we’re awesome, and growing, so we need more awesome people.

Our promise to you

Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.

Our benefits include

• Individual Performance and Development Plans
• Company bonus scheme
• Birthday leave
• Flexible working Arrangements
• Volunteer day
• Free annual flu vaccinations
• Regular social occasions at all our offices
• Staff referral program
• Environmentally Responsible Practices
• Plus more…

This is an outstanding opportunity for an individual who recognises the value of change, flexibility, new technologies and service.