Partner Support Representative - #310660

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

The Opportunity
Join a team dedicated towards upskilling our customers around our highly regarded Partner Solutions and online business tools. The relationship between advisors and their customers is essential to success now and in the future, so come and help us pave the way forward! This is an amazing chance to kickstart your career at MYOB with so many opportunities for growth and to make a real impact for our customers. The salary is $61,000 NZD. We're looking for candidates that are immediately available.

The Role

• Provide high-quality, adaptable technical support and customer service for MYOB accredited Business Partners.
• Daily responsibilities include
• Provide outstanding support and accounting expertise to MYOB Partner customers utilising phone, email, and self-service tools for current and future products.
• Ensure escalations are taken care of in a timely manner.
• Involved in the testing of new releases to test usability of the product and troubleshoot for any potential defects
• Assist or advise the support team leader on training or operational requirements and perceived gaps

What You will Bring

• An interest in Accounting or the IT industry.
• Customer support or customer service experience
• Strong analytical skills that translate to excellent troubleshooting and solution skills in business applications.
• Excellent interpersonal skills and rapport building ability.

Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!