Customer Relations Coordinator - Site Support - #310351

About Us

Whangārei District Council is a key player in ensuring that Whangārei and its communities continue to prosper. We are charged with providing local government services to around 98,300 people in the Whangārei District, managing $1.5bn of community, waste, water, and transport assets, as well as land use in the district, which stretches from Langs Beach in the south to Bland Bay in the north.

We believe every employee at WDC has a key role to play in making our district an awesome place to live. We do that by giving superb service to our customers; we do it by working together as a group; we do it by building a culture where we can all contribute our ideas; and we do it by focusing on our outcomes. If this sounds like it could be your place and your people, please read on.

About the role

We are seeking a Customer Relations Co-ordinator to provide customer relations support across our four WDC customer sites – Te Iwitahi (Civic Centre), iSite, Clapham Clocks National Museum and our Ruakaka Service Centre. You will work within a wider team of 4 x Customer Relations Co-ordinators dedicated to delivering excellent customer service at first point of entry, led by an experienced Team Leader.

This new established role will ideally suit an adaptable and multi-skilled customer services individual who really enjoys variety on the job, has excellent learning agility and isn’t afraid to learn a variety of new systems, processes, and procedures. You will be drawn to working alongside our diverse community and be comfortable demonstrating our Tikanga (values) through your interactions with customers. You should also be able to demonstrate a genuine passion for delivering a customer first approach to your service.

Core responsibilities of the role include:

• Accurately establishing customer needs; responding with prompt, accurate and timely information.
• Acting as a customer advocate; liaising on customers behalf across the organisation as required.
• Utilsing our customer request system to record, evaluate or follow-up progress on customer inquiries.
• Carry out all cashiering functions and delivering payment option advice.
• Take bookings both internally and externally for Council provided services e.g., tourism activities.
• Collect and record statistical information, providing monthly reports to Team lead.
• Update and maintain customer databases.

Our successful candidate will ideally bring:

• 3-5 years’ experience in providing a range of varied services to customers
• Excellent written and oral communication skills
• Proven ability to work successfully in a changing environment
• Excellent learning agility
• Strong customer focus
• Accuracy and attention to detail

What can we offer?

As well as living in an amazing part of the world, we tick a lot of boxes when it comes to looking after our people. We reward good performance, celebrate diversity, encourage continuous improvement, and treat everyone with respect - honoring the Te Tiriti and practicing Manaakitanga in everything we do.

Our people enjoy continuous learning and development opportunities, a range of flexible working options, health insurance, life insurance and paid professional memberships.

With a stunning natural environment, great schools, and short commutes, working with us here at Whāngarei District Council will be the positive change you have been looking for. All you need to bring is your energy, your culture, your skills and experience, your dreams… and make it happen!

Ready to apply?

If you are ready to embark on this exciting journey with us, please send through your C.V and a compelling cover letter outlining why you’re a great fit for this role.

We understand not all applicants will meet all our preferred criteria. Don’t be discouraged. Please highlight any transferrable skills and life experience you can confidently offer in equal contribution.

If you have any questions, please feel free to contact Sian Leith in the People and Capability team on (09) 470 3091 or 0800 932 463.

To apply for this position, go to http://careers.wdc.govt.nz or click the apply now button.   

Applications close 5 pm Wednesday, 22nd May 2024. 

Simon Weston
CHIEF EXECUTIVE