Technical Analyst - Payments

At ASB, we’re all about doing what we can to help our customers get “One Step Ahead” by giving them the tools they need to manage their lives and plan for their families and future.

Our products do more than serve ads or stream movies. They underpin our economy and touch people’s lives.

If you’ve always wanted to apply your skills to a large-scale Kiwi success story, today could be your lucky day. We’re looking for a Technical Analyst to join our Payments Platform, supporting our Cards area.

About The Role

Payments Platform provides a secure environment that enables trusted and seamless payment experiences for our customers.

As a Technical Analyst in our Cards squad, you will work closely with business stakeholders, product owners, engineers and delivery teams to understand Cards Account business processes, clarify requirements and translate business needs into clear, well-defined backlog items.

You will help manage and support the squad’s core card systems, ensuring the uninterrupted delivery of services to the business. You will also contribute to the ongoing improvement of technology, processes, applications and ways of working across a secure, reliable and high-performing Payments Platform environment.

Your Responsibilities Will Include

• Partner with stakeholders to understand Cards Account processes, clarify requirements and translate business needs into actionable backlog items.
• Support prioritisation and sizing of work with product owners, engineers and delivery teams.
• Analyse processes and identify opportunities to improve technology, ways of working and customer outcomes.
• Support the day-to-day maintenance of core card systems, including BAU, Tier 2 and rostered after-hours support.
• Develop SOPs and relevant squad documentation while maintaining strong supplier and vendor relationships.
• Share knowledge across squads and contribute to the wider Technical Analyst community to strengthen platform delivery.
• Being part of the Engineering Practice at ASB, we encourage our teams to work.

autonomously and collaboratively in an agile environment. You’ll have the opportunity to contribute to complex, enterprise-scale initiatives while being part of a squad where your ideas, experience and perspective will be valued.

About You

We’ll value your initiative, analytical thinking, problem-solving ability and confidence working with both technical and non-technical stakeholders.

We’re Looking For Someone Who Has

• 5+ years’ experience in a Technical, Application or Functional Analyst role, ideally within banking, financial or professional services.
• Strong experience in Microsoft environments, including server management, application deployments, patches and upgrades.
• Good understanding of SDLC methodologies and experience supporting business-critical systems.
• Strong analytical skills, with the ability to translate business requirements into practical technical solutions and clear backlog items/user stories.
• Excellent stakeholder management and communication skills, with the ability to bridge technical and non-technical teams.

In addition, the following would be an advantage

• SQL experience and knowledge of credit collections, credit applications or card account systems.
• Experience within Cards, Payments or a regulated financial services environment.
• Experience providing Tier 2 or production support and working with external suppliers or technology vendors.
• Understanding of secure, reliable payment systems and experience working in agile or project delivery environments.

Working At ASB

ASB’s sense of who we are and what we stand for is grounded in our values. They guide our day-to-day interactions with our people, customers and communities. They are what makes ASB, ASB.

Our values guide our actions and conduct, helping us create a safe and inclusive environment for our people and customers. They show that we care, are passionate and courageous, and act with integrity. Most importantly, they unite us.

We offer a flexible and supportive working environment with an open and inclusive culture where we welcome and value your individuality, ideas and goals.

If we’ve nailed our pitch and this role sounds like it could be the one for you, please click “Apply”. We’d love to hear from you!