Account Manager

Position Purpose

To create conversations about brands, organisations and issues that deliver an organisational benefit (more sales, shifting opinion, changing behavior).

We do this by creating content and experiences in real life, in social media or through influential third parties that people want to talk about, share and interact with.

The Fuse Account Manager is an expert in the art of creating conversations that deliver pioneering work that contributes to Fuse's overall vision and targets.

Key Internal Relationships

• Contact with: OM Client Services Directors, Account Directors, Account Managers, Planning Hub, Investment team, Programmatic, Search and Strategy teams.
• Takes a collaborative integrated approach to work and seen as being highly collaborative within the wider OM Group.
• Foster constructive and collaborative working relationships across FUSE team, OM client teams and external partners.
• Support the Senior Social Account Manager (SAM) and the Social Account Director (AD) to deliver exceptional client service levels and collaborate with internal stakeholders/team to ensure Fuse delivers great service, value and quality outcomes.
• Maintain an ongoing feedback loop between the team, Account Executive (AE), SAM and AD.
• Shares wins and successes within the team ensuring that a celebratory culture is embedded.

Key External Relationships

• Contact with: Clients, content partners, media partners, production partners, partner agencies, creative agencies.
• Support the SAM and AD in collaborating with stakeholders to ensure Fuse delivers exceptional client service, work and value.
• Keep SAM and AD informed of relevant account information through regular communications (verbal, written, updating WIO or other customer relationship manager records).
• Development of strong relationships with key clients, ensuring they are positive, trusting and open, in conjunction with the SAM and AD.
• Ensure all client and partner communications, both written and verbal, are conducted with a high level of professionalism.
• Develop and maintain collaborative, constructive relationships with external partners i.e. media, production, technology and content.
• With guidance from the SAM and AD, proactively propose pioneering ideas to clients, to constantly surprise and delight.

Process and Product

• Alongside the SAM and AD you will expertly plan and (in conjunction with broader teams) execute approved Social campaigns that encompass any of the offerings of the agency; including (but not limited to) content, experiential events, social media, media relations, sponsorships and partnerships.
• Understand the work required, the standard and time allocated to deliver the work.
• Help ensure work is delivered within the budgets and time allocated for that work so that over servicing is minimised.
• Support the SAM and AD to ensure all Clients receive solid and workable implementation outlines that support recommended strategies (effective research and analysis included).
• Develop an understanding of client contracts, retainers and scopes of work.
• Contribute to brainstorms and be curious!
• Support team to meet group deadlines.
• Attend weekly client team WIPS.
• Works to resolve issues directly with support of the SAM and AD.
• Works towards continuous improvement of agency work systems e.g. templates usage, presentations, job cost estimates, timesheets, job cost reports, timelines etc.
• Identify own knowledge gaps and suggest learning opportunities to your manager.
• Embrace increasing your own knowledge and skills, through formal and informal learning opportunities.

Culture

• Supporting the Fuse team to deliver overarching agency vision and values and business direction.
• Participate in the wider OM agency initiatives and contribute to a positive culture.
• Actively engage in Fuse and OM cultural, learning and professional development programmes and initiatives.

Standard of Excellence

• Ensure that any work that leaves the agency is of the highest standard.
• Active participation in producing ideas that inspire, motivate, engage and create commercial action.
• Active participation in award winning work and in developing award entries.
• Be curious and hunt out ‘firsty' ideas, either internally or with partners/clients.
• Always challenge “mediocrity”.

Financial and Governance

• Ensures all client expenditure is approved through mandated approval process prior to any work commencing or costs being incurred, in order to maintain OM and FUSE'S integrity in meeting legal obligations as part of our global corporate requirements (Omnicom Group).
• Ensure all financial reporting you are required to do and invoicing is done correctly and on time.
• Understand how your role contributes to the financial performance of Fuse.

Knowledge, Skills and Expertise

• Have successfully supported / contributed to the delivery of campaigns.
• Experience with large clients across a range of categories.
• Presentation and storytelling skills.
• Planning and organising skills.
• People / Service skills.
• Creative thinking.
• Attention to detail.
• Pioneer: Engage a team to find innovative ways to achieve goals and business objectives.
• Smarter: Demonstrates the ability to understand and explain general business principles, practices and functions as well as the inter-relatedness thereof to your team.
• Closer: Provides regular feedback and coaching to support team members' development and enhance team performance.
• Nimbler: Optimises team performance by communicating clear priorities and setting goals, milestones and expectations.