IELTS Operations Assistant - New Zealand

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Join

IDP Education, a global leader in international education and English language testing, and play a key role in delivering high-quality IELTS testing experiences across New Zealand.

As an IELTS Operations Assistant, you'll support the day-to-day administration and delivery of IELTS tests, ensuring compliance, operational excellence, and outstanding customer service for test-takers. This is a hands-on role that combines operations, administration, stakeholder coordination, and basic technical support.

This is a 12-Month Fixed Term based at Auckland, New Zealand

Why join IDP?

• Be part of a purpose-driven organisation changing lives through global education.
• Work alongside passionate and supportive colleagues.
• Enjoy a collaborative, inclusive, and innovative workplace.
• Access benefits including health and wellbeing initiatives, study leave, volunteer days, and more.

What you'll do

• Support the delivery of IELTS test sessions across New Zealand, including offsite venues.
• Provide exceptional customer service before, during, and after test day.
• Coordinate test materials, staffing, scheduling, and venue readiness.
• Maintain accurate candidate data and assist with test administration systems.
• Ensure compliance with IELTS policies, quality standards, and security requirements.
• Provide basic IT troubleshooting and operational support when required.

What we're looking for

• Strong organisational, administrative, and customer service skills.
• Excellent communication and stakeholder management abilities.
• Proven ability to multitask, work independently, and thrive in a fast-paced environment.
• Sound Microsoft Office and general computer skills.
• Flexibility to work weekends and extended hours when required.
• Experience in education, testing, or service-based environments is advantageous.