Service Consultant

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō Te Tūranga - About The Role

As a Casual Service Consultant, you'll play an important role in helping customers feel confident about their financial future. When called upon to support our branch team, you'll be the friendly face of ANZ, supporting customers with their everyday banking needs, educating them on digital solutions, and connecting them with the right people and products to help them achieve their goals.

Every day brings something different, from assisting customers with banking transactions to having meaningful conversations about their needs and financial aspirations. You'll be part of a supportive branch team that works together to deliver great outcomes for customers, communities and each other.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Casual (worked on as an-needed basis)

Role Location: Rotorua

Ka aha tō rā e kite ai? - What will your day look like?

As a Casual Service Consultant, you'll have the opportunity to build meaningful relationships with customers while helping them make the most of their banking experience. Other key responsibilities will include:

• Welcoming customers into the branch and supporting their everyday banking needs
• Having meaningful conversations to understand what's important to customers and helping them find the right solutions
• Assisting customers with ANZ's digital banking tools and helping them build confidence using them
• Managing cash transactions accurately and securely while following bank policies and procedures
• Working closely with your teammates to ensure the branch runs smoothly and delivers great customer outcomes
• Sharing ideas, celebrating successes, and contributing to a positive team culture

These are just some of the ways you'll make a difference in this role. No two days are the same, and you'll have plenty of opportunities to learn, grow and create positive experiences for our customers.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you'll bring a genuine passion for helping people and a commitment to delivering great customer experiences. You'll also have:

• The ability to build rapport quickly and create trust through genuine customer interactions
• Sound communication skills, with confidence engaging both face-to-face and in writing
• Strong attention to detail and the ability to follow processes with care and accuracy
• A collaborative approach and willingness to support those around you
• Confidence navigating conversations about banking and financial needs with empathy and professionalism
• Adaptability and a willingness to learn new skills, systems and ways of working.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 125660.

Job Posting End Date

3 November 2026, 11.59pm, (NZST)