Systems Specialist

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

At ASB, we're committed to helping our customers get “One Step Ahead” by giving them the tools and support they need to thrive.

Mo te tūranga | About the role

As a Systems Specialist within our Digital and Engineering Practice, you’ll help keep critical technology services running reliably, securely and efficiently, so our customers can bank safely and without disruption.

You’ll use your technical expertise and judgement to support complex systems, resolve service issues and continually improve how our technology services are operated.

In This Role, You Will

• Maintain the reliability, availability and performance of the technology services you support.
• Diagnose and resolve complex technical issues, working with engineers, product teams and business stakeholders to restore services quickly.
• Identify root causes and contribute to solutions that reduce recurring incidents.
• Manage and prioritise incidents, service risks and operational improvements based on customer and business impact.
• Support technology change while ensuring services remain stable and secure.
• Provide stakeholders with clear and timely information about service health, risks and potential impacts.
• Share your technical knowledge and help build capability across the wider team.
• Look for opportunities to improve service efficiency, resilience and ways of working.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

To Thrive In This Role, You’ll Bring

• Strong experience supporting and operating technology services within a complex environment.
• Broad technical knowledge and the ability to diagnose and resolve issues across different systems and platforms.
• A practical understanding of service management concepts and operational risk.
• The ability to remain calm, structured and effective during incidents and periods of change.
• Strong communication skills, with the confidence to work across technical and non-technical stakeholder groups.
• Sound judgement and the ability to balance service performance, risk, cost and customer outcomes.
• A collaborative approach and willingness to share your knowledge with others.
• A learning mindset, with curiosity and a commitment to building your skills through experience and feedback.

He aha tā mātou | What can we offer

Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day. Whether you're into scrapbooking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.

Me pēhea te tono | How to apply

We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply. What matters most is that you bring your unique strengths and enthusiasm to the team.

To be considered, all applications need to go through our online career channels and will be treated with confidentiality. Check out the Position Description to find out more.

We appreciate the time and effort you put into applying and will keep you updated throughout the process.