Senior Product Solutions Manager - Personal Banking Product

Nau mai ki ASB

At ASB, we're committed to accelerating financial progress for all New Zealanders.

We're looking for a Senior Product Solutions Manager to join our Personal Banking Product team.

This is an opportunity to tackle complex product issues, lead remediation activity, and influence meaningful decisions that improve the experience of our customers. You'll work across Product, Risk, Legal, Operations and Technology, bringing structure to ambiguity and helping solve some of the most challenging problems facing our product portfolios.

Te Tūranga | The role

This role helps shape the future of product management playing a critical role in ensuring our products are safe, compliant, commercially strong and designed with customers’ best interests at heart. Join our dynamic Senior Product Solutions Manager where you’ll play a key role in managing product risks, incidents, and customer outcomes.

You’ll take ownership of identifying, assessing, and managing product-related risks in our portfolios, while ensuring customer issues are understood, quantified, and resolved promptly and effectively. A key part of this role is shaping incidents and issues by confirming root causes, quantifying affected customer populations, and defining business requirements, including into remediations so that customers receive fair and timely outcomes.

You’ll also be involved with broader, more strategic initiatives, including leadership, coaching, and portfolio-level responsibilities.

Key Responsibilities

• Business Analysis and delivery: Lead structured analysis for product and risk-related change. Run workshops, gather requirements, and translate needs into actionable specifications. Work with stakeholders to ensure high-quality design. Define acceptance criteria and support testing.
• Risk & Compliance: Effectively manage risks and ensure compliance with New Zealand’s financial services regulations. Propose optimal risk appetite settings. Identify and mitigate emerging or systemic risks. Shape customer incidents and issues from discovery through resolution. Conduct root-cause analysis and confirm problem definitions. Perform population sizing to quantify affected customers. Develop high-quality business requirements for remediation activity. Partner with remediation, conduct, legal, and operational teams to ensure solutions are timely, fair and compliant.
• Strategic Product Development: Create and execute product strategies and product development improvements. Provide insights to inform product improvements and simplification. Provide remediation lessons learned to the broader product portfolio to embed continuous improvement within our portfolios.
• Ensure Business Outcomes are met: Ensure initiatives deliver clear, measurable business outcomes that meet stakeholder needs including senior leadership, customers, and compliance requirements.
• Collaboration & Influence: Work closely with business, remediation and technology stakeholders, building strong relationships across all levels of the organization to define requirements, solve problems, and deliver at pace.
• Continuous Improvement: Foster a culture of learning, coach and mentor team members, and stay ahead of industry trends and competitor innovations.
• Thought Leadership: Present compelling business cases, lead strategic analysis, and communicate product strategy to senior management and cross-functional teams.

Ō pūkenga | About you

You’re someone who thrives in a fast-pace and evolving area of product management, risk, and remediations. You enjoy balancing big-picture thinking with detailed analysis, and you’re motivated by the opportunity to solve real customer problems.

You’re At Your Best When You’re

• Unpacking complex product issues and making them simple,
• Translating ambiguity into clear requirements and
• Helping a team make better decisions through insight, evidence, and sound judgement.

You’ll Succeed In This Role If You

• Are someone who cares about doing what’s right for customers - ensuring our products are well-governed, compliant, and delivering fair outcomes every time.
• Have experience in banking or financial services, ideally with exposure to lending products, although not a strict requirement if you have the aptitude to learn and demonstrate a growth mindset.
• Are comfortable navigating product risk, compliance expectations, and customer outcomes
• Bring strong analytical skills to critical remediation activity - you enjoy root-cause analysis, quantifying impacts; validating and shaping data led decisions.
• Can shape up issues and incidents clearly, including population sizing and defining remediation needs including documenting business requirements that meet agreed outcomes.
• Communicate effortlessly with both technical and non-technical stakeholders, adapting your style as needed.
• Can influence without authority and build strong relationships across ASB.
• Enjoy working in environments that are adapting to change and where you help define processes, uplift capability, and build something that will last.
• Enjoy coaching others and contributing to capability uplift across teams

Te mahi ki ASB | Working for ASB

At ASB, our values guide how we work and how we show up for our people, customers and communities:

• Kia Manaaki | Care – We put people at the heart of what we do and support each other to succeed
• Kia Māia | Courage – We speak up, challenge when needed, and take accountability
• Kia Mahira | Curiosity – We stay open, ask questions, and look for better ways forward

Within Personal Banking Product, you'll join a team responsible for shaping products and experiences that help New Zealanders achieve their financial goals. You'll have the opportunity to influence product outcomes at scale, solve meaningful customer problems, and help ensure ASB's products remain safe, effective, and fit for the future.

You'll Also Have Access To

• Career development through mentoring, learning opportunities and internal mobility
• Health and wellbeing support, including Southern Cross Wellbeing One
• A range of employee benefits, including discounted banking and insurance products

Me pēhea te tono | How to apply

If you're looking for an opportunity where you can influence customer outcomes, solve complex business challenges, and help shape the future of ASB's products, we'd love to hear from you.

We review applications as they are received and may close the advert early if we find the right candidate. Please note that applicants must hold the legal right to work in New Zealand.

Successful candidates will be required to complete pre-employment checks, which may include a Police Check, Credit Check, AML compliance checks, qualification verification, and other relevant checks where applicable.