Credit Claims Officer

About the Company

Our client is a large, well-established New Zealand business with a strong customer base and a well-structured corporate credit function. It is a stable, process-driven environment where accuracy and great customer service are genuinely valued.

The Role

Reporting to the Credit Manager, you will own the timely processing and settlement of customer credit claims. The role exists to protect cash flow by resolving the queries that hold up payment, working closely with Finance, Credit and Sales to get claims validated, approved and closed out within agreed KPIs.

Key Responsibilities

• Receive, enter and route customer claims to the right authoriser
• Validate claim details with internal teams and customers
• Process and pay approved claims in line with audit requirements
• Follow up aged or problematic claims through to resolution
• Resolve customer queries preventing payment, quickly and professionally
• Partner with Finance, Credit and Sales to close out claims
• Maintain accurate records and support the team with ad hoc admin
• Produce monthly and ad hoc claims reporting

Key Skills & Experience Required

• Previous experience in claims administration
• Intermediate Excel, Word and Outlook skills
• JD Edwards and Salesforce experience desirable
• Strong attention to detail and a sound understanding of audit requirements
• Clear, confident communicator, both written and verbal
• Organised, with the ability to juggle competing priorities with urgency
• Proactive, solutions-focused and comfortable working cross-functionally

What’s In It For You

This role offers hybrid working and the stability of a large, established business with clear processes and KPIs. You will own a defined part of the credit function end to end, with daily exposure across Finance, Credit and Sales. It is a strong platform for building your credit and accounts receivable career, with systems exposure that carries real weight in the market.

To be considered for this position, please submit your CV via the link below