Medical Receptionist - The Doctors Phoenix

An exciting opportunity has become available following an internal promotion.

Be the welcoming face of our clinic and ensure our patients have a seamless experience from start to finish.

The Doctors Phoenix are seeking an efficient and enthusiastic Full Time medical receptionist to join our friendly and dynamic team. We are a busy General Practice situated in Whakatane caring for the health needs of our enrolled patients.

• Experience Career Growth Opportunities + Supportive And Dynamic Workplace
• Discover excellent perks and growth opportunities at The Doctors
• Inclusive, diverse, and welcoming work culture

This is a permanent full time position working 40 hours across 5 days per week from Monday to Friday.

Why you'll love working with us

• Supportive team environment that promotes a high standard of professionalism
• Competitive remuneration rate and discounts available
• Opportunities to grow both clinical knowledge and administrative skills
• Ongoing training opportunities

You'll be a great fit for us if you:

• Are motivated and want to succeed
• Are committed to resolving problems and ensuring patients have a positive healthcare experience
• Are flexible, adaptable, and have a positive attitude with a solutions focused mindset
• Can provide a high level of customer service
• Can work as a team player as well as autonomously
• Are detail orientated and able to thrive in a fast-paced environment
• Are innovative and forward-thinking
• Are kind, caring, and courteous to both patients and staff with exceptional interpersonal skills
• Are able to remain calm under pressure

About the position

As a receptionist, you will report to the Reception Team Lead and will enjoy exposure to a wide variety of responsibilities, including:

• Be the first point of contact, greeting and providing excellent customer service to patients both face to face and over the phone.
• Providing patients with appropriate information.
• Booking appointments and processing payments.
• Accurately managing our patient database.
• Other general administrative duties

What you'll bring to the role

• Previous experience in administration and working within teams
• Healthcare experience (preferred but not essential)
• A professional attitude, excellent customer service, and strong attention to detail
• Reliability, focus, and a friendly personality
• Proficiency with NZ Practice Management Systems (preferred) and strong computer skills
• Strong decision-making and problem-solving abilities
• Ability to remain calm and efficient under pressure
• Flexibility with hours

If you're ready to step into an exciting role where your customer service skills will shine, we want to hear from you.

For more information and to apply online, click

Apply Now button below.

Applicants for this position should have NZ residency or a valid NZ work permit.