Communications Specialist

We're looking for a talented

Communications Specialist who is passionate about creating clear, engaging and customer-focused communications that deliver exceptional customer experiences. This is an exciting

8-month fixed-term opportunity at AA Insurance.

You’ll bring your expertise in customer communications, content development and stakeholder engagement to support a range of business initiatives. You'll play a key role in ensuring our customers receive the right information at the right time, while maintaining compliance and delivering positive customer outcomes.

This is a fast-paced environment, and you will be translating complex information into simple, meaningful communications that help customers understand products, services and changes that matter to them.

What You'll Be Doing

• Developing and delivering customer and frontline communications across multiple channels, including email, letters, FAQs, website content and other support materials.
• Translating complex technical, operational and regulatory information into clear, customer-focused communications that support product, service and business change initiatives.
• Representing customer communications across projects and change programmes, ensuring customer, compliance and regulatory considerations are embedded from the outset.
• Partnering with stakeholders to develop content, manage approvals and maintain communication quality, consistency and compliance standards.
• Managing communication deployment through marketing automation and Smart Communications platforms, while supporting communication-related risk and incident management activities.
• Advocating for the customer perspective and building strong relationships across the business to achieve positive customer and organisational outcomes.

To shine in this role, you'll have

• At least 5 years' experience in a communications, content or marketing role.
• Exceptional written and verbal communication skills, with proven writing, editing and proofreading expertise.
• Experience translating complex information into clear, customer-friendly content.
• Strong stakeholder management skills, with the ability to collaborate, influence and build trusted relationships.
• Proven ability to manage competing priorities and multiple workstreams in a fast-paced environment.
• Strong problem-solving and decision-making skills, with a customer-first mindset and a focus on delivering positive outcomes.

Why you'll love working with us

We have an inclusive and supportive environment and believe every voice matters. We believe in investing in our people and creating an inclusive space that provides opportunities for all.

Our culture and care for our people can be seen in our outstanding engagement and tenure. We believe the most important investment we can make is in you.

If you are ready to take the next step in your career and believe that you have the skills outlined above, apply and upload your CV in PDF format today to express your interest in this 8-month fixed-term opportunity.

Please note that applications will be reviewed once the job is closed.