Claims Officer

About the Company

Our client is a large, well-established New Zealand business with a broad customer base across multiple markets. They place a strong emphasis on getting the basics right for their customers, backed by clear processes and a collaborative team culture.

The Role

Reporting to the Credit Manager AU & NZ, you’ll take ownership of customer credit claims from receipt through to resolution, working closely with Finance, Credit and Sales to keep cash flow moving. You’ll be the first point of contact for customer queries, ensuring claims are processed accurately and within agreed KPIs.

Key Responsibilities

• Receive, log and distribute customer credit claims to the relevant authoriser
• Validate claim details through clear communication with internal and external stakeholders
• Process and pay approved claims in line with company audit requirements
• Follow up aged, unresolved or problematic claims through to resolution
• Liaise with Finance, Credit and Sales teams to resolve customer queries
• Maintain accurate records and documentation across the claims process
• Deliver monthly and ad hoc reporting as required
• Support broader department administration and health and safety compliance

Key Skills & Experience Required

• Previous experience in a claims administration or credit support role
• Intermediate MS Office skills; JD Edwards and Salesforce experience desirable
• Strong written and verbal communication, confident liaising across teams
• High attention to detail and solid time management
• Proactive, solutions-focused approach to resolving claims
• Comfortable working to KPIs and meeting audit requirements
• A team player who builds strong internal and external relationships

What’s In It For You

This role offers genuine variety across claims, credit and customer service, with hybrid working and on-site parking making the day-to-day easy. You’ll work closely with the Credit, Finance and Sales teams, gaining broad exposure across the business without the pressure of managing a team. It’s a supportive environment for someone who wants to build strong claims and credit administration experience.

To be considered for this position, please submit your CV via the link below.