Business Process Analyst

About The Role

As a Business Process Analyst, you will work closely with leaders and stakeholders across the business to analyse, improve, and document key processes that enhance efficiency, quality, and performance. This role offers the chance to influence how work gets done, support business transformation initiatives, and help create a culture of continuous improvement throughout the organisation. The role can be based in our Auckland or Hamilton depots.

Role Responsibilities

The Business Process Analyst, you will play a key role in driving continuous improvement across the organisation by analysing existing business and operational processes, identifying opportunities for optimisation, and implementing improvements that enhance efficiency and performance. You will develop and maintain process maps, standard operating procedures, and controlled documentation while partnering with stakeholders to establish process objectives, performance measures, and best practice standards. The role also involves supporting document control and governance processes, ensuring documentation remains accurate, compliant, and fit for purpose. You will conduct process and system audits, document findings, coordinate corrective actions, and work closely with both internal teams and external auditors to support certification and compliance requirements. In addition, you will provide reporting and assurance on the effectiveness of business processes and documentation systems, champion business process management practices across the organisation, and support the evaluation and implementation of new technologies and process improvements that drive operational excellence and business performance.

Experience: We're seeking a motivated professional who can combine analytical thinking with strong stakeholder engagement skills.

Ideally, you'll bring:

• Previous experience in business process analysis, process improvement, or operational excellence.
• Experience creating and managing controlled documentation, process maps, workflows, SOPs, or similar business documentation.
• Strong skills in Microsoft Office, SharePoint, Visio, or equivalent process mapping tools.
• Excellent organisational and planning skills with the ability to manage multiple priorities.
• Strong communication and relationship-building capabilities, with confidence engaging stakeholders at all levels.
• A high level of integrity and professionalism when working with confidential information.
• Experience within quality, compliance, operational excellence, construction, utilities, or infrastructure environments would be advantageous.
• Previous experience conducting process and system audits, with an understanding of ISO standards and quality management systems will be advantageous to the role.

Northpower is an electricity and fibre network provider for Whangārei and Kaipara, with more than 60,000 connected customers. We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements. We have over 1,400 staff working together across 16 locations to keep the power on and the lights going for our customers.

At Northpower, our people are at the heart of what we do. We’re looking for a Business Process Analyst to join us on a 12-month fixed-term contract, supporting continuous improvement and operational excellence across the business.

In this role, you'll help improve business processes, strengthen compliance, support document governance and auditing activities, and contribute to business transformation initiatives. Working alongside experienced professionals, you'll play an important role in enhancing efficiency and embedding a culture of continuous improvement.

This is a great opportunity for someone who enjoys solving business challenges, improving ways of working, and making a meaningful impact within a collaborative team environment. Apply now via #REQ2102. Applicants must have the legal right to work in New Zealand. Pre-employment checks include a criminal history check, drug and alcohol test, and medical assessment.