Quality Assurance Manager – Reporting & Insights (12-Month Fixed Term)

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

At ASB, our purpose is to help our customers get one step ahead. Financial Crime Business Assurance plays a critical role in protecting our customers, communities and business from financial crime risks. Through strong risk management practices, operational excellence and a commitment to continuous improvement, we help ensure ASB remains a safe and trusted place to bank.

We're looking for an experienced people leader with strong reporting and data analytics capability to join our Business Assurance team on a 12-month fixed-term basis covering Parental Leave. Leading a team of Quality Assurance Consultants, you'll oversee QA completeness activity while turning large and complex datasets into accurate reporting, meaningful insights and clear recommendations for senior leaders and governance forums.

This role sits at the intersection of quality assurance, data and people leadership. You'll be responsible for allocating QA completeness cases, overseeing monthly reporting and responding to ad hoc insight requests, while working closely with technical and operational stakeholders to improve how QA data is captured, analysed and communicated. Your work will help identify error trends, emerging risks and opportunities to strengthen operational performance and financial crime controls.

Mō te Tūranga | About the role

This is a hands-on leadership role for someone who is confident working with large volumes of data and can connect detailed analysis with the wider operational and risk context. You'll balance the day-to-day leadership of the QA team with ownership of reporting, insights and continuous improvement across Financial Crime Business Assurance.

Key Responsibilities Include

• Leading, coaching and developing a team of Quality Assurance Consultants, supporting clear priorities, strong performance and ongoing capability growth.
• Overseeing QA completeness activity, including assigning cases, managing workflow and ensuring QA activity is delivered accurately and on time.
• Developing and delivering accurate, timely and insightful monthly reporting on QA performance, risks, error trends and areas for improvement.
• Using SQL, Power BI and other reporting tools to analyse large and complex datasets, create meaningful visualisations and provide actionable insights.
• Responding to ad hoc reporting and analysis requests from senior leaders, governance forums and operational stakeholders.
• Implementing and maintaining data management processes that support effective tracking, analysis and reporting of QA metrics.
• Working with technical stakeholders to improve data quality, reporting solutions, automation and the efficiency of QA processes.
• Translating analysis into clear recommendations that strengthen financial crime detection and prevention processes, operational performance and risk management.
• Identifying and escalating risk, conduct or quality issues, and supporting practical actions to address root causes and recurring themes.
• Maintaining QA frameworks and best practices, including a QA completeness approach that supports accuracy, consistency and compliance.
• Identifying opportunities to reduce manual effort and improve reporting through automation, digital transformation and continuous improvement.

Ō Pūmanawa | About you

You'll be an analytical and collaborative people leader who is comfortable moving between detailed data, operational priorities and senior stakeholder conversations. You can work through complex information, identify the story behind the numbers and communicate this in a clear and practical way.

You'll Ideally Bring

• Strong SQL skills, familiarity with SharePoint, Power Automate, Power Query and Power BI to maintain dashboards, reporting and actionable insights.
• Demonstrated experience analysing large and complex datasets, identifying error trends, risks, root causes and opportunities for improvement.
• Proven people leadership experience, including managing, coaching and developing Quality Assurance consultants or analysts.
• Experience producing reporting and insights for senior management, governance forums and a range of technical and non-technical stakeholders.
• Strong problem-solving skills, attention to detail and the ability to make sound recommendations from complex information.
• Confidence working with technical stakeholders to improve data quality, reporting platforms, automation and reporting efficiency.
• Excellent communication, presentation, stakeholder management and influencing skills.
• Sound change management experience and a practical, continuous improvement mindset.
• Experience in quality assurance, internal audit, risk management or a data-led operational assurance environment would be advantageous, but not essential.
• A strong understanding of Financial Crime Operations processes, financial crime legislation, risk management methodologies and regulatory compliance requirements would be advantageous, but not essential

He aha tā mātou | What can we offer

Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day. Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.

The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.

Me pēhea te tono | How to apply?

We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply. What matters most is that you bring your unique strengths and enthusiasm to the team.

To be considered, all applications need to go through our online career channels and will be treated with confidentiality. Check out the position description to find out more.

We appreciate the time and effort you put into applying and will keep you updated throughout the process.

We're reviewing applications as they are received and may close this advertisement before the advertised closing date if we find the right candidate, so we encourage you to apply as soon as possible.