Personal Assistant to General Manager

Help a senior leader stay focused on the work that matters most

Great executive support creates space for better decisions, stronger leadership and meaningful progress. This role will provide trusted support to the General Manager of Advice Centres, Private and Premium Banking, helping them manage a demanding portfolio with clarity, pace and confidence.

You will be at the centre of a varied and highly connected environment. From managing priorities and coordinating key meetings to keeping information moving and anticipating what is needed next, your work will help the General Manager and their leadership team deliver for customers and people across New Zealand.

This is an opportunity for an experienced Personal Assistant who enjoys being close to the action, building trusted relationships and bringing order to complexity.

About The Team

Personal Banking is one of ASB’s largest and most customer-connected areas, bringing together teams that support customers through everyday banking, home ownership, specialist advice and important financial decisions. Advice Centres provide face-to-face banking support in communities across New Zealand, while Private Banking delivers highly personalised support through dedicated relationship teams. Premium Banking gives eligible customers priority access to experienced specialists across areas such as lending, KiwiSaver, investments and insurance.

The General Manager’s portfolio spans Advice Centres, Private Banking and Premium Banking, connecting a significant frontline network with specialist services for customers whose needs range from everyday banking through to complex financial goals. It is a broad, fast-moving environment where customer outcomes, sound risk management and strong leadership all matter.

About The Role

As Personal Assistant to the General Manager, you will provide proactive administrative, coordination and communication support that enables the General Manager and wider leadership team to operate effectively.

You will manage priorities, schedules and commitments, coordinate meetings and team activities, prepare high-quality information and maintain strong connections across a wide stakeholder network. Just as importantly, you will anticipate needs, identify issues early and apply sound judgement about what requires attention.

The role exists to create an organised and well-connected working environment, allowing the General Manager to focus their time where it will have the greatest impact.

Key Responsibilities

• Manage a busy and changing diary, balancing immediate priorities with longer-term commitments.
• Organise meetings, events, leadership activities and team sessions, including agendas, supporting material and follow-up actions.
• Coordinate information and requests so the right people have what they need at the right time.
• Prepare, format and distribute communications, presentations and business information to a consistently high standard.
• Act as a trusted first point of contact for stakeholders engaging with the General Manager’s office.
• Build positive working relationships across Personal Banking and the wider organisation.
• Anticipate upcoming needs, identify scheduling or delivery risks and resolve issues before they become barriers.
• Manage enquiries professionally, resolving them directly where appropriate or connecting people with the right person.
• Maintain accurate documentation, records and administrative processes.
• Handle sensitive and confidential information with care and discretion.
• Support team events and activities that strengthen connection, collaboration and engagement.
• Identify practical opportunities to simplify administration and improve ways of working.

About You

You are an experienced Personal Assistant, Executive Assistant or senior administrator who understands that great support is about much more than managing a calendar.

You stay calm when priorities shift, think ahead and take ownership without needing to be directed at every step. You are comfortable working with senior leaders, can quickly understand what is important and know when to act, when to ask and when to protect your leader’s time.

You will enjoy this opportunity if you like bringing structure to a busy environment, connecting people and information, and seeing the difference your support makes to the performance of a wider team.

Key Skills & Experience

• Proven experience providing Personal Assistant, Executive Assistant or senior administrative support in a large or complex organisation.
• Strong diary, meeting and priority management skills, with the ability to manage competing demands.
• Excellent planning and organisational capability, supported by close attention to detail.
• Clear and confident written and verbal communication skills.
• Strong relationship-building skills and the confidence to work with stakeholders at all levels.
• Sound judgement and discretion when managing sensitive or confidential matters.
• A proactive approach, with the ability to anticipate needs and act early.
• Strong problem-solving skills and a practical, solutions-focused mindset.
• Experience coordinating leadership meetings, events or team activities.
• Confidence preparing presentations, communications and business documents.
• Proficiency with Microsoft 365 or comparable workplace productivity and collaboration tools.
• Adaptability and resilience in an environment where plans and priorities may change quickly.
• An interest in improving processes and creating simpler, more effective ways of working.
• Experience in banking, financial services or another customer-focused corporate environment would be useful, but is not essential.

Working for ASB

Benefits

We are committed to helping our people progress in the ways that matter to them. Depending on eligibility and the nature of your employment, benefits may include:

• Flexible working options agreed around customer, team and role requirements.
• Career development, learning and opportunities to build your experience across ASB.
• Employee banking benefits for eligible permanent employees.
• Health insurance and life and income protection insurance.
• Wellbeing support, including a wellbeing programme and Employee Assistance Programme.
• Leave benefits and support for different stages of life.
• Employee KiwiSaver benefits and access to staff offers.
• An inclusive workplace where different perspectives, experiences and backgrounds are valued.

Make an impact from the centre of Personal Banking

This is a role with broad reach and real influence. Your organisation, judgement and ability to connect the dots will help a senior leader and their teams remain focused on delivering strong outcomes for ASB customers and communities.

You will gain exposure to a significant part of Personal Banking, develop trusted relationships across the organisation and have opportunities to grow your understanding of senior leadership and frontline banking.

If you are an experienced Personal Assistant who enjoys working at pace, building strong relationships and making life easier for the people around you, we would love to hear from you.

Apply online with your CV and tell us what interests you about the opportunity.