Product Manager, Personal Lending Transformation

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō Te Tūranga - About The Role

As a Product Manager, Personal Lending Transformation in our Personal Digital, Strategy & Execution team, you'll play a key role in improving and transforming our personal lending experiences for customers, helping ANZ deliver simpler, faster and more seamless lending journeys. The team exists to create better customer outcomes by bringing together product, technology and business expertise to deliver meaningful change.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: Auckland

Role Type: Permanent, Full Time

Ka aha tō rā e kite ai? - What will your day look like

You'll be responsible for shaping and delivering improvements across ANZ's personal lending customer journeys, working closely with technology, product and business stakeholders to turn customer needs into practical solutions. You'll help prioritise opportunities, support delivery teams and ensure customers remain at the centre of decision making.

• Partner with Product, Technology and a range of business stakeholders to deliver improvements to personal lending experiences for customers.
• Support the delivery of strategic lending initiatives, balancing customer experience, commercial outcomes and risk considerations.
• Use customer insights and data to help prioritise work, recommend solutions and guide decision making.
• Contribute to the development and execution of the personal lending roadmap, helping deliver customer value more efficiently and effectively.

Ōu Pūkenga? - What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Experience working in product management, customer journey delivery, digital transformation, or a related discipline.
• Strong stakeholder management skills, with the ability to build relationships and influence across different teams and disciplines.
• Analytical thinking and the ability to make evidence-based decisions using customer insights and data.
• Experience supporting the delivery of projects, product enhancements, or large-scale business change initiatives.
• Curiosity, adaptability and a willingness to learn new content, ways of working and emerging industry trends.
• A customer-focused mindset with a passion for continuous improvement and creating better customer experiences.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 121055.

Te Rā Ōtinga - Job Posting End Date

06/09/2026, 11.59pm, (NZST)