Claims Performance and Insights Specialist

At Fidelity Life, we take pride in our role in New Zealand's Growth Story, safeguarding the way of life for New Zealanders for over 50 years. Our success contributes directly to the growth of New Zealand, through our shareholders, customers, and people, making us a unique player in the market. As a trusted and dedicated contributor to protecting New Zealanders, we invite you to join our team and make a meaningful impact.

Role Overview

The purpose of this role is to support internal and external stakeholders through the delivery of Claims experience reporting and ensuring Claims Leaders have the insights required or, the ability to develop the insights needed to lead and develop a team of Claims professionals to a highly skilled and professional standard.

This role is crucial to ensure the success of our Claims team and support Fidelity Life’s ongoing strategic direction by:

• Creating and maintaining accurate Claims data for internal and external stakeholders.
• Developing and maintaining tools used by the Claims Reinsurance specialists that support the recovery of funds from Reinsurance Partners to minimise our financial exposure.
• Developing and maintaining tools used by the Claims Quality Audit team.
• Developing and maintaining tools used by the Claims Financial consultants.
• Support the development, testing and implementation of Fidelity Life systems and applications.

The role requires ensuring the highest possible standard of service is provided to our customers, internal and external stakeholders, applying the company’s Good Customer Principles and meeting our regulatory obligations.

Key Responsibilities

Data Management & Reporting

• Ensure timely and accurate creation of claims and claims financial data for internal and external stakeholders.
• Generate reports and insights to support decision making and performance monitoring.
• Maintain over-sight of Claims data generated within the wider claims team ensuring its accuracy.

Systems and Tools Development

• Ensure the integrity of tools including excel workbooks used within the Claims team.
• Collaborate with technology teams to support system enhancements and new application rollouts.
• Participate in user acceptance testing (UAT) and provide feedback for improvements.
• Create and/or update process documentation and user guides in line with system enhancement deliveries.
• Support the delivery of training for staff for new and or enhanced systems and applications.

What We’re Looking For

Qualifications

• Minimum of NCEA Level 3 or equivalent secondary school qualification
• Tertiary qualification in Business, Finance, Insurance, or a related field is preferred
• Leadership or management training (e.g., certificate in people leadership or coaching) is advantageous

Experience

• Minimum of 5 years of working in the Insurance industry
• Minium of 2 years working within an Insurance Claims team
• Experience in liaising with third party providers (eg, Regulatory bodies, Vendors etc)

Skills

• Ability to navigate and work comfortably well with Microsoft suites/applications (intermediate to advanced)
• Ability to build effective relationships with stakeholders.
• Strong communication and interpersonal skills.
• Ability to work to deadlines, prioritise and manage multiple work requirements

Why Join Us?

If you are ready to take on a rewarding role where you can make a positive impact, apply now to join our team at Fidelity Life. Together, we can continue to protect and enhance the lives of New Zealanders.

If you are ready to take on this exciting challenge and meet the qualifications above, we want to hear from you! Please apply now and we will be in touch soon.

Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.