Senior Insights Specialist - Customer Remediation

At ASB, we're all about helping our customers get "One Step Ahead" by delivering exceptional experiences and doing the right thing when it matters most.

We're looking for a Senior Insights Specialist to join our Enterprise Data & Analytics Practice and play a key role in customer remediation programmes. This is an opportunity to use your analytical expertise to help identify, quantify and resolve historical customer impacts, ensuring fair outcomes while driving meaningful business insights.

Te tūranga | The role

As a Senior Insights Specialist, you'll lead complex analytical initiatives that support ASB's customer remediation activities. Working closely with stakeholders across the business, you'll transform data into actionable insights that inform decision-making and help ensure customers receive the right outcomes.

You'll combine strong technical capability with strategic thinking, influencing how data is leveraged to solve complex business challenges.

A Typical Day Could Involve

• Leading the analysis and delivery of remediation data outcomes
• Developing analytical models and solutions to answer complex business questions
• Translating data into clear, actionable recommendations for stakeholders
• Contributing to the ongoing evolution of ASB's analytics platforms, tools and practices
• Championing analytical thinking and continuous improvement across the organisation
• Mentoring and supporting other analysts to lift capability across the team
• Working collaboratively with stakeholders to navigate ambiguity and drive customer-focused outcomes

Ō pūkenga | About you

You're a naturally curious and proactive analytics professional who enjoys solving complex problems and uncovering insights that make a real difference.

You'll Bring

• Strong experience delivering analytics and insights in complex environments
• Advanced SQL skills and experience working with modern data platforms such as Snowflake
• Experience using Power BI or other visualisation and analytics tools
• Strong problem-solving and critical thinking skills
• The ability to communicate technical concepts clearly to a variety of audiences
• Experience leading analytical workstreams or providing technical leadership
• A collaborative mindset and passion for developing others
• A strong customer focus and commitment to delivering quality outcomes

Working at ASB

Kia Manaaki - Care

We care deeply about our people, customers and communities.

Kia Māia - Courage

We do what's right, challenge ourselves to improve and learn from experience.

Kia Mahira - Curiosity

We seek diverse perspectives, ask questions and continually learn.

You'll join a supportive team that values collaboration, continuous learning and craftsmanship, while providing opportunities to grow your career and make a genuine impact.

Me pēhea te tono | How to apply

If you're passionate about transforming data into meaningful outcomes and want to be part of a team making a difference for our customers, we'd love to hear from you. Apply today and help us keep our customers one step ahead.