Customer Care Administrator

About the role | He Aha Te Tūranga

We have 2 x 12 month Fixed Term Contracts available as Customer Care Administrator.

In this position, you will focus specifically on supporting customers who have already joined nib, assisting them with a smooth onboarding, managing their requests, updates, and administrative tasks to ensure their ongoing experience is smooth, accurate, and positive.

Life in our contact centre is energetic, engaging, and fast paced! You will process around 40 emails or change requests a day, along with making outbound calls to members or advisers.

The environment is structured with set breaks and Key Performance Indicators (KPIs) to reach. You'll receive comprehensive training and ongoing support from knowledgeable leaders who celebrate your success.

If you have strong administrative and customer service experience and love making a positive impact, this could be the perfect role for you!

• This role will be based in our Auckland hub
• This role operates on a rotating roster from Monday to Friday, with 8 hour shifts between 8:30am and 5:15pm (for example, starting between 8:30am-9:15am, therefore finishing any time between 4:30pm-5:15pm).

The position starts on 21 September 2026 and requires your commitment to a six-week training program at our Auckland office. Following training, you'll enjoy a flexible arrangement with a mix of in-office and work-from-home days.

About you | Ko Wai Koe

• You are confident in your computer and data entry skills and can multi-task and navigate systems whilst speaking with members over the phone
• You have strong relationship management and communication skills
• You have previous experience in customer service and administration roles with a strong focus on accuracy and process
• You enjoy supporting members by handling requests, updates, and follow-ups
• You are willing to learn and adapt to new systems, processes, and procedures
• You are motivated to meet targets, deadlines, and quality standards
• You bring a flexible, positive, and detail-oriented approach to your work

About nib | Ko Wai Mātou

• Free health, life, income protection insurance + discounts for family
• Join a supportive and dedicated team where you can develop and enhance your career
• Great offices located in Auckland's CBD
• Hybrid work environment with the flexibility to work from home and the office (after training period completed)
• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents
• Fitness incentives
• Short term incentive programmes

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. We believe to 'challenge the status quo' - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our 'future state' strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.

Diversity, equity and inclusion | Te kanorau me te whakaurunga

We embrace an inclusive working environment. We are LGBTTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Next Steps: If you're shortlisted, you'll receive an email from Sapia.ai with online chat-based questions to complete. Please note, completing this is essential to progress to the next stage.