Operations Coordinator

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We’re looking for a highly organised and detail-oriented Operations Coordinator to provide managerial and administrative support to our New Zealand Operations Team. In this role, you’ll help drive operational excellence - ensuring our trips run safely and smoothly and supporting Tour Leaders and suppliers with delivering exceptional travel experiences across NZ!

Working closely with the Operations Manager and Deputy Operations Manager, you'll play a key role in managing day-to-day trip operations, responding to operational challenges, and ensuring clear communication with our Tour leaders and suppliers. You’ll also respond promptly to all operational queries from our Tour Leaders, build strong relationships with our operational partners, and assist with resolving any issues that come up on ground.

If you're passionate about travel operations and enjoy finding solutions in a purpose-led global travel company, we'd love to hear from you! This is a full-time, 12 month contract position based in our office in Auckland, New Zealand.

Some of the experience you’ll bring may include:

• Minimum 2 years' experience in Travel operations
• Travel experience within New Zealand and a good understanding of on-ground logistics
• Excellent organisational skills and attention to detail and p roficient with MS Office tools
• Strong customer service and communication skills
• Diploma or Degree in Travel & Tourism will be an added advantage

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.