TECHNICIAN (NZ)

About The Business

Combining a drive for sustainable growth and meaningful industry development, Powerplants has moved from strength to strength over the last 28+ years to become a premier Greenhouse Technology provider in Australia & New Zealand. Utilising the best local and European horticultural expertise and local manufacturing, Powerplants is focused on accessible, high-quality produce, sustainable industry growth, and the betterment of social and natural environments. Our team provides vital technical knowledge, assisting growers in protected cropping to improve their commercial outcomes and sustainable productivity.

We are looking for a New Zealand based Technician with strong customer management skills to join the team and help Powerplants establish local support for growers.

About The Role

The ideal candidate will be committed to providing exceptional customer service and growing a career in the horticultural industry. As a customer-facing technical role, it is important to find someone with an established knowledge of electrical, hydraulic, and mechanical systems, as well as strong interpersonal and IT skills.

This role will have a strong focus on career growth, with opportunities for developing the New Zealand market working alongside the Commercial Director of Powerplants. There are opportunities for developing your commercial skills, as well as travel prospects covering significant horticultural hubs within New Zealand.

As a Technician, You Will

• Develop knowledge of Powerplants products & sectors (incl. hydroponic vegetables, leafy greens, hydroponic berries, plant nurseries, potted plants, cut flowers, indoor vertical farms & medical cannabis)
• Receive training in Australia & work alongside our technical team to gain necessary technical installation skills that you will apply to NZ projects/commissions
• Establish & maintain customer relationships through regular, in-person contact
• Install & maintain Powerplants products & systems (incl. Greenhouse Control & Electrical systems, Automated Irrigation & Fertilizer Dosing systems, Mechanisation & Robotics)
• Provide technical assistance & support to customers with the support of others
• Work within a network of world leading companies represented by Powerplants in AUS/NZ
• Attend major industry events & activities (conferences, trade shows, grower days etc.) with support from the commercial team
• Work with NZ Account Manager to identify strategies & opportunities for new business
• Maintain regular contact with Powerplants' Technical Team & Commercial Director

About You

You will be a valued team member, contributing to high-quality, ongoing customer support within the Powerplants client network. You will be responsible for developing close relationships with new and existing customers, ensuring positive customer experiences, and encouraging high regard of Powerplants. Your skills and attributes will include:

• Professional, confident manner
• Commitment to providing exceptional customer service
• Excellent communication (verbal and written)
• Communicates with different personality types/cultures with positivity, respect & patience
• High attention to detail
• Ability to self-manage & meet deadlines
• Willingness to assist & support others as required, gets along with team members
• Excellent problem solving, interpretation, reasoning & judgement skills
• Proactively pursues personal growth & career development
• Personal interest/passion for plants, technology &sustainability

Benefits And Perks

Powerplants is committed to equal opportunity and is passionate about creating an environment where people get things done and have fun doing it. We believe every employee has the right to carry out their work in an environment that promotes job satisfaction and maximises performance.

• Become part of a diverse & supportive team network
• Receive professional mentoring/one-on-one training from Commercial Director
• Join the future of New Zealand’s horticultural innovation, with a growing global reach
• Access clear career development pathways and support for individual growth
• Make an impact in a sustainably focused company that is committed its employees

Qualifications/requirements

• Formal Qualification in technical field (Electrical, Engineering, Electronics, Horticulture etc.)
• Practical knowledge of electrical, hydraulic, mechanical systems
• Practical knowledge of programming & instrumentation logic
• Strong Excel, CRM, Email, & general IT skills
• Valid driving license
• Willingness to travel monthly (or as needed)
• Industry experience or long-term passion for the industry (highly regarded)
• Commercial sales experience (highly regarded)