Contact Centre Representative

• Tuesday - Friday (09.00 - 17.30) and Saturday (08:00 - 16.30), salary $64,000k
• Te Kupenga, Fanshawe Street, Auckland location – Minimum 2 days in the office a week!
• Amazing employee benefits to enjoy – like 4 well-being days per year!

Please note, we are hiring for a Tuesday to Saturday 40 hours per week roster.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Our expert frontline Contact Centre team provides advice and solutions to thousands of Kiwi each day to help secure their financial future! We operate 7 days a week, so we can be there for our customers when they need us most.

In this role you will be:

• Engaging with 50-60 customers daily, both via the phone and digitally
• Supporting Kiwibank customers with general enquiries, including everything from setting up new accounts, credit card applications and much more
• Empowering and guiding customers through challenging situations like fraud or financial hardship

Your mahi will provide Kiwi’s with an exceptional banking experience, helping our customers be financially better off!

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

To be successful in this role you will have proven experience with:

• Providing customer service in high-volume and challenging environments
• Working both over the phone and digitally to support customers in a timely and professional manner
• Learning new information and systems
• Confidence to ask thoughtful questions, understand the broader customer situation, and recommend appropriate solutions that add value.

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.

It is critical to have:

• Fibre internet connection
• Private, confidential space to work in, when working from home
• Clean criminal record and credit history

Tono mai | Apply Now

Applications close on Friday 14 August 2026. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, here's the Position Description: PD CX Representative - Everyday Banking 2024.docx

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.