Service Delivery Lead – Residential Support| Wellington

• Permanent/Full-Time Role offering flexibility, autonomy, and meaningful leadership
• Competitive salary and highly impactful role
• Wellington-Based

Lead a dedicated team, shape high-quality residential services, and make a lasting difference in the lives of disabled people across the Wellington region.

Community Connections is a community-based disability support provider operating across much of the North Island. Our vision is an inclusive Aotearoa where disabled people live the lives they choose, are fully valued, and participate as equal citizens.

We are an Equal Employment Opportunities employer and proudly embrace diversity in all its forms. We are committed to Te Tiriti o Waitangi, the UNCRPD, and the NZ Disability Strategy.

We warmly encourage applications from people with lived experience of disability or mental health, Māori, Pasifika, LGBTQIA+ communities, and people from diverse backgrounds

About The Role

As a Service Delivery Lead, you will play a key role in ensuring positive outcomes for the people we support by providing operational leadership across our residential services in the Wider Wellington region.

Working closely with the General Manager and frontline teams, you will lead the delivery of high-quality, person-directed services that empower individuals to achieve their goals, build independence, and live fulfilling lives within their communities.

This role combines leadership, coaching, quality assurance, and service coordination. You will support and develop your teams, foster a positive team culture, oversee service quality and compliance, and work collaboratively with a range of internal and external stakeholders. You will also identify opportunities for continuous improvement and innovation, ensuring our services remain responsive, effective, and aligned with best practice.

This position oversees two established residential services located in the Wider Wellington. A pool vehicle is available for work-related travel between the two locations.

To succeed in this role, you will be a confident and values-driven leader with strong problem-solving abilities, excellent relationship-building skills, and a genuine commitment to supporting disabled people to live the life they choose

What You Will Bring

We are looking for someone with a strong commitment to respecting the rights of and supporting disabled people. You will be a strong operational leader committed to developing, coaching, and supporting staff to ensure that their skills and knowledge base continue to grow. You will have a strong alignment with our purpose, vision, values, and Mana Wairoa.

Essential

• Relevant tertiary qualification (minimum Level 7) e.g. bachelors in management, nursing, social services, psychology, or commensurate experience
• Relevant work experience, including at least two years experience in the health and disability or social services sector
• At least one year’s experience in leading and managing teams
• Proven experience working with multiple stakeholders both internally and externally
• Strong verbal and written communication skills
• Strong interpersonal skills and proven ability to create effective working relationships
• Ability to pick up new processes and a range of IT systems, including systems such as Google Apps and Microsoft 365
• Ability to work to tight deadlines and to multi-task
• Proven experience in managing people’s performance
• Willingness to participate in an after-hours on-call roster

Desirable

• Experience working with diverse cultures
• Expertise in planning and delivering services that are centred around people who use our services

Why join us

At Community Connections, we provide a supportive team environment where you can work alongside like-minded individuals who are passionate about making a positive impact on the community we support. Our organisation is proud to be diverse and inclusive, where every team member is valued and respected.

We value your dedication and hard work, and in return, we offer a range of benefits:

• Competitive remuneration
• Five weeks of annual leave
• Flexible working arrangements
• The opportunity to join a great organisation and do meaningful work

Please note

We will only consider applicants with the legal right to work in New Zealand. Applicants must be willing to undergo Police and Oranga Tamariki checks, hold a full New Zealand driver’s licence and be willing to travel.

Apply now!