Metering Specialist

In The Moment, For The Future

At Genesis, we're always looking ahead - to new possibilities, smarter solutions, and a better energy future for Aotearoa New Zealand. Every role here plays a part in shaping what's next, whether it's through cutting-edge technology, bold thinking, or everyday excellence. If you're driven by progress and inspired by purpose, this is your chance to be part of something remarkable. Step into a career where your actions today help power tomorrow.

What You’ll Do

We're looking for Metering Specialists to join our team. In these roles, you’ll support day-to-day metering activities for Robotron-serviced customers. In this role, you’ll coordinate metering work end to end, ensuring jobs are actioned accurately, customers are kept informed, and all compliance and risk requirements are met.

In This Role, You Will

• Coordinate end-to-end meter installations, replacements, removals, and fault resolution
• Create, update, and track metering jobs in internal systems, ensuring accurate data entry and records
• Review and process metering paperwork and data for completeness, accuracy, and compliance
• Liaise with electricians, field teams, network providers, and metering contractors to meet service levels and timelines
• Provide clear updates to customers and resolve queries/complaints professionally via email and phone
• Monitor trends and recurring issues, identifying opportunities to improve processes and customer experience
• Support reporting on metering performance, service delivery, and compliance outcomes

What You’ll Bring

You’ll be detail-focused, calm under pressure, and confident working across internal teams and external providers to get things done.

• NCEA Level 2 (or equivalent) and strong system and computer capability
• 2+ years’ experience in a customer-facing front or back-office role
• High attention to detail with the ability to multitask and manage competing priorities
• Strong written and verbal communication skills, including customer updates by email and phone
• A customer-first mindset with professional handling of queries and complaints
• Problem-solving skills and experience contributing to continuous improvement
• Flexibility and resilience, able to adapt to change while maintaining quality and accuracy

How We’ll Help You Thrive

At Genesis, we know that every moment matters – not just the mahi today, but the foundation you build for the future.

Some Of Our Benefits Include

• Southern Cross medical insurance, plus life, trauma and income protection.
• Electricity and gas discounts, plus 20 free Power Shout hours each year.
• Up to 4% KiwiSaver matching (or 3% with our GenSaver allowance).
• Flexible working and leave options to support balance and wellbeing.
• Annual wellbeing allowance and access to Best Doctors for you and your whānau.
• Career development opportunities in a highly specialised and respected risk function.

We’re proud of our inclusive culture, where safety, integrity, and diverse perspectives are valued and encouraged.

Ready to join us?

This is more than just a job – it’s your opportunity to protect and enable the future of New Zealand’s energy system. If you’re curious, capable, and ready to operate at the cutting edge of commodity risk and analytics, we’d love to hear from you. This could be your moment – apply now!

Everyone’s journey is different

At Genesis, we’re committed to a recruitment process that is fair, accessible, and inclusive. If you need any adjustments or accommodations, please let us know – we’re here to support you.