Service Desk Analyst

Are you passionate about technology and customer service?

Are you looking to grow your technical support experience, working on projects and supporting internal customers?

• Temporary 6 - 12 month contract, likely to extend
• ASAP Start
• Government Agency
• $28 per hour + 8% holiday pay
• Central Wellington Location

About The Organisation And The Role

We specialize in Government IT recruitment. For both us, and our clients, it is all about tangata when in comes to customer service and IT support.

This internal Service Desk team is passionate about customer service and supports their fellow colleagues across this central Government agency. As the first point of contact, you will support by troubleshooting a range of first-level technical issues. Servicing the wider organization, you are part of not only your immediate team but a face of the IT team across the entire business. This team is diverse and extremely customer-centric.

Fundamentally this role involves;

• Customer service
• Troubleshooting
• End User device Provisioning
• Providing Level One Technical Support
• One call resolution
• In person walk ups from internal staff, hardware and software assistance

About You

Previous experience as a Service Desk Analyst isn't required, just a natural interest in technology and fantastic customer service/communication skills required in this Customer Support role.

We are looking for people with;

• Natural customer focus and experience
• Fantastic interpersonal communication skills both written and verbal
• IT experience from employment and/or study

ALL APPLICANTS MUST IDEALLY HAVE

• Long term work rights in NZ
• Relevant qualifications below or equivalent experience
• Business Computing
• Diploma in Information and Communications Technology
• National Diploma in Computing Support
• Be immediately available.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

IT, help desk, information technology, customer service, contact centre, call centre, technology,

Qualifications

• No Qualifications required

education

Secondary School/High School&ICT