Outreach Keyworker - Transitional Housing

• Full Time
• Application Closes 26 Aug 2026
• Auckland - Auckland
• Social Worker

Outreach Keyworker – Ingoa Tūranga Mahi Transitional Housing

About The Role

The Transitional Housing Immediate Access Outreach Keyworker works alongside Auckland City Mission services to provide rapid support for people experiencing homelessness. This role focuses on whaiora intake, safety assessments, and responding to immediate needs in a fast-paced environment. It provides intensive short-term support for up to four weeks, helping prepare whaiora for a smooth transition into mainstream transitional housing through coordinated, whānau-centred practice.

We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.

What We Offer

• Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
• Access to EAP & external supervision.
• “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
• Tangihanga leave.
• Access to sick leave from your 1st day of employment.
• Ongoing training and development.
• Staff discounts at Auckland City Mission Op Shops and Pharmacy.
• Access to low cost, fresh produce through the Mission Grocer.
• Convenient access to public transport and discounted parking options.
• Opportunities for career progression within the Mission.

What You Will Be Doing

• Engage with whaiora experiencing rough sleeping through assertive outreach.
• Apply Auckland City Mission’s assessment framework to identify whaiora needs.
• Provide case-management support to whaiora experiencing homelessness or housing instability.
• Develop collaborative, goal-focused, time-bound action plans that build confidence, accountability, and independence.
• Work with the Intake Coordinator to review and process key documentation for Rapid Intake procedures.

What We Are Looking For

• A relevant tertiary qualification, ideally with a focus on social work, mental health, and/or addictions.
• Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
• Previous experience working with clients who have complex needs including trauma, mental health, addiction, poverty, and homelessness, and experience managing a complex caseload.
• Aptitude for getting things done through formal and informal channels.
• A full New Zealand Drivers Licence.

We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.

About The Organisation

Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.

With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.

We believe in people, collective responsibility, and hope - and invite those who share our values to join us.

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