Senior Quality Assurance Officer (Night Shift)

Why this role matters

Quality doesn't happen by chance, it happens because experienced professionals make the right decisions every day. As a Senior Quality Assurance Officer, you'll play a critical role in ensuring every product we manufacture meets the highest standards of quality, compliance and patient safety before it reaches the people who rely on it.

This opportunity is ideal for an experienced Quality professional who thrives in an autonomous environment. Working our permanent night shift, you'll provide essential quality oversight across manufacturing operations, helping ensure products are produced safely, efficiently and in full compliance with global GMP standards.

You'll work closely with Manufacturing, Validation, Quality Control and Engineering teams to resolve quality issues, support continuous improvement initiatives and strengthen our Quality Management System. Your expertise will directly contribute to protecting patients and maintaining the high standards Douglas is known for worldwide.

What you'll do

• Review and approve batch manufacturing and packaging documentation, analytical data and validation documentation to support product release.
• Assist with investigations into deviations, quality incidents, CAPAs and out-of-specification results, driving timely and effective resolutions.
• Support equipment, process, cleaning and computer system validation activities.
• Assist with internal and supplier GMP audits, working collaboratively with stakeholders to implement meaningful corrective actions.
• Contribute to the continuous improvement of Douglas' Quality Management System, including change control, SOP development and risk-based quality initiatives.
• Partner with internal teams and customers on quality-related matters, providing expert guidance and building trusted relationships.
• Champion GMP compliance through coaching, training and continuous improvement initiatives across the business.

What you'll bring

Core requirements

• Tertiary qualification in Science, Pharmacy, Engineering or another relevant discipline.
• Minimum five years' experience within a pharmaceutical manufacturing or GMP-regulated environment.
• Strong working knowledge of GMP, quality systems and pharmaceutical compliance requirements.
• Experience reviewing manufacturing documentation, validation activities and quality investigations.
• Demonstrated experience conducting or supporting internal and supplier audits.
• Strong analytical and problem-solving skills with the ability to make sound quality decisions.
• Excellent communication skills with the confidence to influence stakeholders across multiple business functions.
• Strong organisational skills with the ability to manage competing priorities while maintaining exceptional attention to detail.
• Availability to work a permanent night shift schedule (Sunday Night 11:40pm – Friday Morning 7:40am)

• Experience with quality risk management and quality management system improvement.
• Project management experience.
• Experience with SAP or validated MRP computer systems.
• Experience supporting regulatory inspections or customer audits.
• A passion for continuous improvement and mentoring others within a quality environment.

Why join us?

• Award-winning culture - Join a team that's genuinely a great place to work (and we've got the awards to prove it).
• Career growth - We're big on developing our people and promoting from within.
• Meaningful impact - Help shape the quality systems behind healthcare products that improve lives around the world.
• Extra leave - After six years with us, you'll get five weeks of annual leave.
• Parental perks - Get 16 weeks of top-up payments during your parental leave.
• Security matters - We've got you covered with life and income protection insurance.
• Feel good with THRIVE - Our wellbeing program helps you be your best, inside and out.
• Exclusive discounts - Enjoy special deals on big-name brands like Clinicians, BraveFace, Avène, Ego and more.

At Douglas, we're more than just a company—we're a community of people driven to make a difference. We're proud to be one of New Zealand's biggest pharmaceutical success stories, and we're growing globally. Privately owned and future-focused, our team of over 500 includes scientists, engineers and experts from across the business, all working together to create high-quality healthcare products that improve lives around the world.

Come join us on this mission to improve lives.

Next Steps

If you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it. Video interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your ideal role. Relax, be yourself and don't worry—we all feel a bit awkward in front of the camera.

Please note

• This role works a permanent night shift: Sunday night 11:40pm through to Friday morning 7:40am.
Applications may close early due to high interest. Don't miss out—
• now!
• As part of the pre-employment process, you'll need to pass a drug test, Ministry of Justice criminal check and medical assessment.
• This role does not support a visa application. To qualify, you'll need full working rights to work in New Zealand.

Job Details: Reference 18393 Expertise Quality Assurance Job Level Entry, Graduate, Experienced Location West Auckland Work Type Permanent full-time Application Closes 24 Aug 2026 23:00