National Field Manager NZ

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Field Manager plays a critical leadership role in driving field execution across the New Zealand Ice Cream business. This role will focus on leading, coaching, and supporting the national team of Territory/Area Managers while also championing new business development by leading the way to create a pipeline of new customer acquisition opportunities directly and through their team. A key responsibility will be maintaining effective territory structures, and ways of working with other business functions to ensure consistent execution of channel and customer priorities. They also use commercial expertise to guide the Field Team in delivering against growth targets and measuring performance against business objectives.

What You'll Be Responsible For

• Lead, coach, and manage a national team of 9 x Area Managers to deliver sales, execution, and customer growth targets across IH (In Home) and OOH (Out Of Home) channels.
• Develop and implement territory business plans, customer call cycles, and ways of working to ensure consistent execution of channel priorities.
• Drive new customer acquisition and business development opportunities, fostering a growth-focused culture across the field team.
• Oversee field performance through KPIs and dashboards, ensuring delivery against weekly, monthly, and annual targets.
• Collaborate with the CSP (Customer Strategy and Planning) Managers to align field execution with customer strategies, shopper activations, and channel P&L objectives.
• Support Area Managers in managing multi-site customer relationships to ensure consistency and a high standard customer service
• Ensure activation of point-of-sale materials, expansion of product range, and execution of Perfect Store standards.
• Support team on store/branch reviews with key customers and the development of Joint Business Plans to drive sustainable growth.
• Ensure ROI criteria are met for trade investments and work with ANZ asset team on capital placements.
• Lead the integration of the field team into a unified Ice Cream field force, supporting both IH and OOH customers effectively.
• Manage field team KPI’s and performance dashboard to ensure delivery of sales and execution targets (weekly, monthly, annually)
• Manage third-party field service provider relationships, contracts, and performance to ensure excellence in merchandising, distributor execution, and point-of-sale compliance against agreed KPIs

We're Looking For Someone Who

• Has experience in FMCG field sales, customer account management, or field leadership (min 5 years) and can operate confidently in a national, multi-channel New Zealand field environment across In Home and Out Of Home customers
• Brings strong skills in:
• Leadership & Coaching - Ability to lead, motivate, and develop a high-performing field team, with a focus on coaching for capability and results.
• Strategic Thinking - Strong commercial acumen with the ability to translate customer and channel strategies into actionable field plans.
• Customer & Relationship Management - Proven experience in managing key customer relationships and supporting teams to build strong store-level partnerships.
• Business Development - Skilled in identifying and converting new business opportunities, with a growth mindset and hunter mentality.
• Field Execution Excellence - Deep understanding of in-store execution standards (e.g. Perfect Store, NPD launches, TDP expansion) and how to drive them through the team.
• Analytical & Performance Management - Ability to manage KPIs, dashboards, and performance metrics to track progress and drive accountability.
• Planning & Organisational Skills - Experience in setting up call cycles, territory structures, and ways of working that improve efficiency and execution.
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.