Associate Insights Analyst

Join ASB's Data & Analytics team and focus on work that makes a real difference for our customers.

Remediation - Let's make it right for our customers.

North Wharf location | Flexible ways of working | Competitive salary, insurance and banking benefits

At ASB, we're committed to using data and insights to create better outcomes for our customers. Within our Personal Bank Remediation team, we play a critical role in identifying and correcting historical issues, ensuring customers are treated fairly and helping strengthen the trust they place in us.

We're looking for an Associate Insights Analyst to join our team and contribute to remediation initiatives that have a genuine impact on customer outcomes.

Mō te Tūranga | About the role

As an Associate Insights Analyst, you'll work alongside experienced analysts and business stakeholders to deliver insights that help identify and remediate customer impacts.

This is an excellent opportunity for someone who enjoys working with data, solving problems and turning information into meaningful business insights. You'll gain exposure to complex datasets, customer-focused projects and opportunities to further develop your analytical skills within a supportive and collaborative environment.

In This Role, You Will

• Perform analysis to help answer business questions and support remediation outcomes.
• Access, interrogate and summarise data to identify key trends relating to customers, products and processes.
• Deliver accurate, high-quality insights that inform decision-making.
• Collaborate with analytics users, data experts and stakeholders to ensure insights add value.
• Translate analytical findings into actionable business insights.
• Contribute to the planning and delivery of remediation projects.
• Work within established technical standards, policies and governance frameworks.
• Continuously grow your capability through new tools, techniques and learning opportunities.

The purpose of this role is to support the analysis and delivery of data that enables ASB to repay customers where mistakes have occurred in the past, contributing to remediation outcomes that matter.

Ō pūkenga | About you

We're looking for someone with a passion for data, a curious mindset and a desire to learn.

You'll Bring

• Experience using SQL or other analytical tools to extract and analyse data.
• Strong analytical and problem-solving skills.
• The ability to interpret results and apply analytical techniques to generate meaningful insights.
• A high level of attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.
• The confidence to present findings and explain insights to a variety of audiences.
• A collaborative approach and willingness to learn from others.
• The ability to manage competing priorities and deliver outcomes on time.
• A customer-focused mindset and a drive to improve outcomes.

Most importantly, you'll be someone who enjoys solving problems, challenging the status quo and finding better ways of working.

Te mahi ki ASB | Working for ASB

At ASB, our values guide everything we do.

We're committed to creating an environment where our people can thrive through:

• Care
• Courage
• Curiosity

Alongside These Values, We Embrace a Culture Built On

• Customer obsession
• Trust and transparency
• Empowerment over control
• PACE over perfection
• Learn it all over know it all

You'll enjoy flexible ways of working, genuine career development opportunities and the chance to be part of a team delivering meaningful outcomes for customers across New Zealand.

Me pēhea te tono | How to apply?

If you're passionate about data, eager to grow your analytics career and want to contribute to work that helps make things right for our customers, we'd love to hear from you.

Apply today and join us on our remediation journey.

Successful candidates will be required to undertake pre-employment checks, including Police, Credit, AML Compliance and qualification verification checks.