Customer Service Consultant

Customer Service Specialist – Premium Interiors & Flooring | Remote

• Work with premium interior products loved by designers and retailers.
• Fully remote role with supportive Australia and NZ teams.
• Variety across customer service, order processing and client support.

Join a leading supplier of premium flooring and interior products as a Customer Service Specialist. Supporting customers across Australia and New Zealand, you'll play a key role in delivering exceptional service, processing orders, and building strong relationships with retailers.

This is a fully remote 9 month temporary assignment position following an initial 2–3 weeks of training in central Sydney.

What’s In It For You

• Fully remote working arrangement following training.
• Monday to Friday hours (8:30am – 5:00pm).
• Supportive and collaborative team culture across Australia and New Zealand.
• Extensive product and systems training provided.
• Exposure to premium products within the interiors and design space.

About The Role

• Managing inbound phone and email enquiries from customers and retailers.
• Processing customer orders accurately and efficiently.
• Providing updates on stock availability, lead times and deliveries.
• Assisting customers with product information and basic troubleshooting.
• Building strong relationships with retailers and internal stakeholders.
• Liaising with internal teams to ensure a seamless customer experience.
• Maintaining accurate customer and order information.
• Delivering a professional, courteous and solutions-focused customer experience.

About You

• Experience in a customer service, contact centre, customer support or order processing role.
• Strong communication skills and a professional phone manner.
• The ability to manage multiple priorities while maintaining a high level of attention to detail.
• A proactive and solutions-focused approach.
• Strong Microsoft Office skills.
• Experience using Dynamics 365 or a similar ERP system (highly regarded but not essential).
• An interest in interior design, furnishings, flooring, homewares or building products is desirable.
• The ability to learn technical product information and confidently assist customers.
• Full Australian working rights.

What’s Next

If you’re an experienced contact centre professional looking for a structured, high-performance environment, we’d love to hear from you.

To express your interest and learn more about this exciting opportunity, contact us today. Apply now and be a part of something bigger with Talentpath.

Meg Harper – Recruitment Partner Customer Experience

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