Desktop Support Engineer | Ngai Tahu Holdings

Christchurch | Permanent, Full-Time

About The Role

Are you a people-focused IT professional who enjoys solving problems, helping others, and keeping technology running smoothly? Join Te Runanga Group and play a key role in supporting the technology that enables our kaimahi and businesses to thrive.

What you will be doing

• Providing desktop, laptop, mobile device and application support
• Responding to and resolving incidents and service requests
• Setting up, deploying and maintaining end-user technology
• Supporting onboarding, offboarding and equipment refreshes
• Troubleshooting technical issues and identifying root causes
• Creating and maintaining knowledge articles and documentation
• Supporting continuous improvement initiatives
• Participating in an on-call roster and after-hours support when required

What we are looking for

• At least 5 years experience in desktop support, service desk or end-user computing
• Strong technical troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage competing priorities and work independently
• Experience supporting Microsoft desktop technologies, devices and collaboration tools
• Strong attention to detail and documentation skills
• Interest in continuous improvement and learning

Why Join Us?

Join a values-driven organisation where relationships, learning, innovation and service excellence are genuinely valued. You will have opportunities to grow your technical capability while contributing to meaningful work that supports the aspirations of Ngai Tahu whanui.