Medical Claims Assessor

Partners Life is one of the New Zealand’s largest life and health insurance companies. As part of the Dai-ichi Life Group, a leading global insurance provider, we are entering an exciting new chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About The Role

We are looking for a Medical Claims Assessor to join our dynamic Medical Claims team. In this role, you’ll assess and manage medical claims accurately and efficiently, with empathy, transparency, and a commitment to delivering outstanding service to our clients and advisers.

Whether you're an experienced assessor or bring strong medical claims experience and are ready to step into a new challenge, we want to hear from you.

What you'll bring

• Proven experience in insurance and medical claims.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication, with a high standard of correspondence.
• A customer-first mindset, with the ability to manage relationships empathetically and professionally.
• Ability to manage a busy workload independently and as part of a collaborative team.
• Attention to detail and high standards in accuracy, compliance, and record keeping.
• Knowledge of Microsoft Office (Word, Excel) and confidence in learning new systems.

Key responsibilities

• Provide clear and transparent claims decisions and support clients and advisers through the claims journey.
• Manage claims efficiently from start to finish: loading, assessing, documenting, and processing payments.
• Ensure timely collection and review of medical information to make accurate claims decisions.
• Refer claims appropriately according to set procedures and guidelines.
• Contribute positively to team performance, collaboration, and continuous improvement.
• Maintain accurate and auditable claim records using internal systems.
• Stay current with Partners Life products, insurance processes, and claims philosophy.

Why Join Us?

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing, and success. Here are just some of the benefits you will enjoy as part of our family (some benefits apply to permanent employees only):

• Be part of a supportive, dynamic team that values collaboration and continuous improvement.
• Genuine career development progression opportunities
• Participation in our discretionary bonus scheme after 12-month service
• Life insurance and income protection covers at our cost, plus discounted medical insurance (permanent employees only)
• Birthday leave and long service leave
• Maternity leave salary top up, reduced hours options, and secondary parental leave
• Flexible hybrid working arrangements.
• Modern office with a stunning view in the heart of Takapuna

Apply Now!

If this sounds like the opportunity you have been waiting for, apply now!

As part of the application process, you may be invited to complete a short assessment questionnaire (approx. 20 minutes) to help us better understand your background and suitability for the role.

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

Please note: We are not engaging recruitment agencies for this role.