Employee Support Liasion

Make a real difference in people's working lives.

At Tegel, our people are at the heart of everything we do. We're committed to creating a workplace where employees feel supported, connected, valued, and able to thrive. As part of this commitment, we're looking for an experienced and compassionate Employee Support Liaison to join our team and play a pivotal role in supporting employee wellbeing across our Christchurch operations.

This is a unique opportunity for someone who is passionate about people, community engagement, wellbeing, and pastoral care to make a tangible impact every day.

Flexible Fixed-Term Opportunity (8-10 months)

We recognise that great people are looking for flexibility. This role is being offered on a fixed-term contract, with flexibility to work either 4 or 5 days per week. Whether you're returning to the workforce, looking for a meaningful contract opportunity, or seeking greater work-life balance, we'd love to hear from you.

About the Role

Reporting to the Head of Health, the Employee Support Liaison will help strengthen employee engagement, wellbeing, attendance, and retention by providing trusted, confidential support to employees across the Christchurch region.

Acting as a key connection point between employees, leaders, and community support services, you'll help identify challenges early and provide practical solutions that enable our people to succeed both at work and in their personal lives.

This is a highly visible and rewarding role where you'll build meaningful relationships across our workforce and contribute directly to creating a positive employee experience.

Key responsibilities

Employee support & wellbeing

• Provide confidential, neutral support in a safe and trusted environment
• Identify personal, cultural, social, or work-related factors that may impact engagement or attendance
• Help employees understand available support options and connect them with appropriate services

Supporting leaders and teams

• Work alongside frontline leaders to identify early wellbeing or personal challenges
• Guide leaders on support options and pathways available to employees
• Monitor attendance and engagement patterns from a wellbeing-focused perspective, escalating concerns appropriately (without participating in formal HR or ER processes)

Connection across the employee lifecycle

• Build relationships with employees across the site, including during recruitment, onboarding, and induction
• Support onboarding, buddying, and settlement activities where appropriate
• Maintain visibility and approachability across shifts and teams

Referral pathways & community connections

• Refer employees to internal and external support providers (EAP, community services, health, budgeting, immigration, or cultural support)
• Build and maintain strong relationships with community and support agencies
• Follow up on referrals where appropriate to ensure support is effective

International workforce support

• Provide pastoral care and practical guidance for international employees
• Support adjustment to workplace culture and connection into the local community

Site engagement & culture

• Contribute to site activities that strengthen wellbeing, engagement, and a sense of belonging
• Support People & Culture and cross-functional initiatives that enhance the overall employee experience

Reporting & insights

• Provide reporting on engagement activity, key themes, risks, and outcomes
• Share insights that contribute to improved retention, attendance, and engagement

About you

You're someone people naturally trust. You bring empathy, professionalism, and strong relationship-building skills, enabling you to connect with individuals from diverse backgrounds and cultures.

You'll ideally bring:

• Experience in employee wellbeing, pastoral care, community engagement, social services, cultural support, or a similar people-focused role.
• Exceptional interpersonal and relationship-building skills.
• High emotional intelligence and strong listening skills.
• Knowledge of community support services and referral pathways.
• Confidence managing sensitive conversations with discretion and professionalism.
• Strong organisational and time management skills.
• The ability to maintain confidentiality, neutrality, and trust.
• Sound computer skills, including Microsoft Office.

Why join Tegel?

You’ll play a meaningful role in supporting our people and strengthening our culture helping employees feel valued, supported, and connected throughout their time with Tegel.

If you're passionate about supporting people and fostering a workplace where everyone can thrive, we'd love to hear from you.

Apply now - we will be reviewing applications as they are received and may progress suitable candidates before the closing date. An immediate start would be highly advantageous.