Intelligence Support Officer

Auckland South Corrections Facility

Key Selling Points

• Salary: $68,798 – $72,282
• Monday to Friday role with excellent work-life balance
• Join a specialist Intelligence team supporting Corrections operations
• Long-term career opportunities within a global organisation

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward.

Benefits

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunity to work in a supportive and inclusive environment
• Career development and growth within a global organisation
• Free onsite parking
• Staff discounts with selected major retail stores
• Ongoing free safety, medical and mental health support for you and your family through Sonder

Make an Impact at Serco

As an Intelligence Support Officer, you'll play a key role in supporting the Intelligence Unit by maintaining intelligence information, responding to requests for information and assisting in the preparation of intelligence products. Working closely with Intelligence Analysts and operational stakeholders, you'll ensure information is managed accurately, securely and in accordance with policy while contributing to the safety and security of the facility.

About Auckland South Corrections Facility

Located in Wiri, South Auckland, Auckland South Corrections Facility is one of New Zealand's newest and most innovative correctional facilities. Operated by Serco, the facility focuses on safety, rehabilitation and reintegration, creating positive outcomes for the people in our care while helping make communities safer.

As an Intelligence Support Officer, you'll make a positive impact by:

• Maintaining intelligence records and databases to ensure information is accurate, current and secure
• Supporting the preparation of intelligence reports, briefings and analytical products
• Researching, collating and presenting information to support intelligence operations
• Responding to requests for information from internal and external stakeholders
• Supporting major incidents and operational activities through effective information management
• Building strong working relationships while maintaining confidentiality and professional standards

Serco is a place for you

You're organised, analytical and enjoy working with information that requires accuracy and discretion. You can manage competing priorities, communicate confidently with a wide range of stakeholders and understand the importance of handling sensitive information with integrity. You enjoy working collaboratively and are committed to supporting safer outcomes through quality intelligence services.

To Be Successful In This Role, You'll Have

• Experience in data entry, records management or information administration
• Strong attention to detail and the ability to maintain accurate records and databases
• Experience researching, collating and presenting information
• Excellent written and verbal communication skills
• Strong computer skills, including Microsoft Office applications
• The ability to prioritise work, manage multiple tasks and meet deadlines
• High levels of integrity and the ability to manage confidential information appropriately
• Previous experience in intelligence, law enforcement, corrections or a related environment will be highly regarded

You do not need to meet every listed requirement to apply. If this opportunity sounds like the right fit for you, we'd love to hear from you.

As a fast-growing and successful global company, Serco's services span Justice, Defence and Health. In joining us, you'll be part of a supportive culture that values diversity, invests in your development and provides genuine long-term career opportunities.

Please Note

This position carries trust and responsibility. To support this, a comprehensive pre-employment process, including criminal history and security checks, forms part of the selection process.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions across Australia, New Zealand and Hong Kong, offering unique opportunities to build a meaningful career across our core capabilities in Justice, Defence, Health and Community Services.

We celebrate diversity and encourage applications from people of all backgrounds, including Māori, Pacific Peoples, veterans and people with disabilities.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.