Customer Service & Warehouse

We're looking for a customer-focused, hands-on team player to join our team in Naenae. This is a varied role combining customer service, sales support, and warehouse operations — perfect for someone who enjoys working directly with customers and takes pride in getting the details right, every time.

You'll become the go-to product expert for our watermain, wastewater, and gas (pressure systems) customers, working closely with the wider Team and Branch network to deliver an outstanding customer experience from order through to despatch.

What You'll Be Doing

• Building strong relationships with customers through product knowledge, advice, and reliable service
• Managing customer orders end-to-end through our ERP system (M3)
• Overseeing inwards goods — checking, receipting, and storing stock accurately and efficiently
• Picking, packing, and despatching orders with the correct documentation
• Handling day-to-day administration: invoicing, credits, quotes, and inventory records
• Maintaining stock levels, participating in stocktakes and cycle counts
• Operating a forklift to move product safely around site
• Keeping the branch and yard clean, tidy, and well presented
• Following all health, safety, and environmental procedures, and looking out for your teammates

What We're Looking For

• A genuine passion for delivering great customer service
• Strong communication skills and a team-first attitude
• Comfortable multitasking and staying accurate under pressure
• Good computer literacy (Outlook, Excel, ERP systems)
• A full New Zealand Class 1 driver licence with F (forklift) endorsement — essential
• Experience in the water industry or knowledge of related products is an advantage
• A reasonable level of physical fitness, as the role involves some heavy lifting
• Willingness to be available for occasional after-hours call outs

Why Join Us?

We're a business that believes people matter. You'll be part of a supportive team where safety comes first, contributions are valued, and there's real opportunity for ongoing training and development. If you're looking for a role where no two days are quite the same, and where your work directly supports customers across the water industry, we'd love to hear from you.