Branch Manager

We're looking for a driven, people-focused Branch Manager to lead our branch team and drive performance across your territory. You'll take ownership of the branch's financial results, customer relationships, and team culture — setting the strategic direction and leading from the front to deliver on revenue, profit, and cash flow targets.

This is a hands-on leadership role for someone who thrives on building strong customer relationships, growing a high-performing team, and running a safe, efficient, and well-run branch.

What You'll Be Doing

• Driving financial performance — owning your branch budget and building a business plan that sets clear direction for the team
• Growing the customer base — analysing territory potential, running a structured call cycle, and identifying opportunities to maximise sales and revenue
• Leading your team — recruiting, coaching, and mentoring branch staff, and setting the standard through your own example
• Owning the numbers — keeping CRM and branch reporting accurate and up to date
• Becoming a product expert — mastering the features and benefits of our product range to support customers and your team
• Championing health and safety— maintaining a safe workplace, proactively managing hazards, and fostering a strong safety culture
• Upholding branch standards — ensuring presentation, service levels, and processes reflect company expectations

What You'll Bring

• Proven experience leading teams in a customer service environment, with a track record of coaching people to high performance
• A results-driven mindset with the ability to take accountability and make things happen
• Strong commercial acumen — you understand what drives business performance and can talk the language of business
• Excellent customer service skills and a natural relationship-builder
• Great attention to detail, particularly when it comes to orders, reporting, and branch performance
• The ability to stay calm and effective under pressure while juggling multiple priorities
• Solid computer literacy (Outlook, Excel, ERP systems — M3 experience an advantage)
• A Class 1 driver's licence with F endorsement
• A reasonable level of physical fitness, with the ability to safely handle products up to 20kg

Our Values

We're A Place Where People Matter, we Do What's Right, and we Connect With Customers. If these values resonate with you, we'd love to hear from you.

Sound Like You?

If you're a natural leader who's passionate about people, customers, and results, we want to talk to you.