Senior Reservations Specialist

Welcome to RealNZ, home to some of Aotearoa's most iconic experiences, from Milford and Doubtful Sound to Walter Peak High Country Farm and Rakiura/Stewart Island.

We're on the hunt for a Senior Reservations Specialist to join our Reservations whānau in Queenstown - someone who loves the buzz of sales, has a knack for problem-solving, and genuinely enjoys helping guests plan their RealNZ adventure.

About The Role

This is a step-up role for someone who knows reservations inside and out and is ready to bring some leadership into the mix. You'll be:

• Handling phone, web chat and email enquiries and turning them into confirmed bookings
• Maximising sales opportunities across wholesale and retail channels
• Supporting the Reservations Coordinator with training, coaching and day-to-day guidance for our Reservations Consultants
• Stepping up to make the calls when the Coordinator's not around
• Spotting process improvements and helping keep our systems and procedures sharp
• Becoming the go-to for product knowledge so you can answer anything guests throw at you

What are we looking for?

• Experience with reservations or sales software (FareHarbor experience a bonus)
• A confident, professional phone and email manner
• Comfortable with numbers and targets
• Solid computer skills across Teams, Word, Outlook and Excel
• Guest service experience, ideally in tourism
• A team player who's keen to help others grow

A tourism-related qualification or frontline sales experience will put you ahead of the pack, but what matters most is your attitude - we're looking for people who bring Being Real to life every day: resilient, self-aware, collaborative, and genuinely invested in delivering remarkable results for our guests and our team.

What's in it for you?

• Be part of a business that cares deeply about people, place, and the environment
• Enjoy some incredible staff perks! Bring a friend along to experience RealNZ's unforgettable adventures at a fantastic discount. Explore the Te Anau Glowworm Caves, cruise Milford & Doubtful Sound, dine at the famous Walter Peak and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank
• Medical insurance cover is included
• Free Cardrona x Treble Cone Ski/Bike passs

Additional Details

• Number of positions: 2
• Location: Queenstown
• Guaranteed hours per fortnight: 60
• Employment Type: Permanent, Full Time
• Hourly rate: $29.75

Real People, Real Places, Real Experiences. Welcome To Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How To Apply

Click Apply to be taken to our careers page.

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Job Details

Company RealNZ Reference # 43633 Posted on 14 Jul 2026 Closes on 05 Aug 2026 17:00 Location(s) Queenstown Expertise Sales, Contact Centre, Customer Service, Reservations Job level(s) Experienced Work type(s) Permanent - Full Time More details (document) PD_Senior Reservations Specialist (Dec-25).pdf

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