Supportive Care Coordinator

Supportive Care Coordinator - Waipuna Hospice

Support patients and whānau through life’s most challenging time

Full Time - Monday to Friday / Fixed Term - 12 months

Tauranga (Te Puna)

Make your next role matter

At Waipuna Hospice, every role contributes to something bigger.

We provide specialist palliative care and support to people living with a life-limiting illness, and to the whānau who walk alongside them. Our care wraps around the whole person - physically, emotionally, spiritually and culturally, helping people live well, right to the end.

Every year, our multidisciplinary teams support thousands of people across Tauranga and the Western Bay of Plenty, in homes, hospitals, clinics, our inpatient unit, and out in the community.

We’re also committed to continually evolving the way we care - always listening, learning, and looking for better ways to support our patients and their whānau. Because great care doesn’t stand still, and neither do we.

As a charitable organisation, we are proudly community powered. With less than half of our funding coming from Te Whatu Ora, we rely on donations, fundraising, our charity shops, and the incredible support of our volunteers.

When you join Waipuna Hospice, you join a team of passionate, values-led people who care deeply, support each other fiercely, and believe every moment matters.

Description: About the Role

As a Supportive Care Coordinator in our service, you’ll play a key role in providing coordination and administrative assistance across our Counselling, Bereavement and Spiritual Care services, helping ensure patients, and whānau can access timely guidance, information, programmes and resources. The role also supports and coordinates volunteers, builds community connections, and contributes to the delivery of high-quality supportive care services.

Your responsibilities will include:

• Responding to enquiries from bereaved family members and assessing support needs.
• Coordinating referrals to appropriate services within Waipuna Hospice and the wider community.
• Conducting bereavement follow-up calls approximately 10-12 weeks following a patient's death or coordinate these through trained volunteers.
• Coordinating access to one-to-one counselling, student counsellor services, bereavement groups, Navigating Grief seminars, spiritual care and community support services.
• Coordinating and supporting bereavement and spiritual care volunteers.
• Building and maintaining relationships with faith-based and spiritual groups within the community to support patient access to services.
• Maintaining accurate client records, programme documentation and service resources.
• Ensuring bereavement, counselling, spiritual care and educational resources remain current and readily accessible.
• Contributing to continuous quality improvement initiatives and the effective operation of Clinical Services.
• Demonstrating cultural awareness and a commitment to equitable and inclusive support for all patients, families and whānau.

Skills and Experiences: About You

You’re administratively capable, compassionate, and motivated by purpose.

You know how to coordinate services with genuine human connection, because both matter here.

Our ideal candidate will bring:

• A minimum of 10 years' administration experience.
• Strong coordination, administration and booking system skills.
• Excellent organisational and time management abilities.
• Intermediate to advanced Microsoft Office skills, including Word, Excel and Outlook.
• Outstanding verbal and written communication skills and confident communicating by telephone, with the majority of client interactions conducted over the phone.
• A compassionate, empathetic and professional approach while maintaining professional boundaries. Demonstrated cultural awareness and respect for people from diverse cultural, spiritual and social backgrounds.
• A commitment to culturally safe practice and equitable access to services.

Most importantly, you’ll bring heart.

Why Join Waipuna

Because we look after our people, too.

Alongside meaningful work, we offer:

• a genuinely supportive, values-led team culture
• the opportunity to work across diverse and meaningful clinical settings
• ongoing professional development and learning opportunities
• staff wellbeing initiatives and support programmes
• discounts with local health providers and partners
• free onsite parking
• the opportunity to do work that truly matters

The Waipuna Way

Our Purpose: To champion equitable end-of-life care for our communities.

Our Vision: A world where there is compassionate end-of-life care for all.

Our Values

We are inclusive | Kotahitanga - Everyone matters

We are courageous | Kia Mānawanui - Be brave

We make it simple | Kia Ngāwari - Make it easier

We are guardians | Kaitiakitanga - Caring about today and tomorrow

Come and Join Us

We are committed to attracting and retaining a workforce that reflects the diverse communities we serve. We actively seek to create an inclusive and equitable environment aligned with our values, where people feel they can contribute positively to our services and the people we care for. We welcome applications from people of all backgrounds and cultures.

We acknowledge and respect individual diversity and spiritual needs, ensuring a safe and supportive environment. At Waipuna Hospice, we value authenticity, so in your application we want to see the real you.

Ready to Apply?

If you’re looking for more than just a job - if you want work with purpose, connection, and impact, we’d love to hear from you.

Please submit your CV and cover letter outlining your suitability for the role.

Applications will be reviewed as they are received, so we encourage early applications.

Our recruitment process may include interviews, reference checks, and pre-employment screening.