Business and Practice Manager

The Christchurch Doctors medical practice is a vibrant and well-established GP located in the heart of the city centre. Non-corporate, privately-owned and patient care focused. We pride ourselves on our friendly and supportive team of professionals, offering comprehensive healthcare services to our diverse patient population. As doctors and healthcare professionals for every whānau we are committed to patient-centred care from cradle to grave. We have strong policies in place and ensure our tamariki are monitored with our safe-guarding initiatives.

We are looking for a dedicated and proactive Practice Manager with fresh ideas to join our hardworking team, to lead and promote our business growth, including further expansion and sub-specialisation initiatives. The practice is going through a period of growth and expansion, therefore experience in business development will be advantageous.

Key Responsibilities

• Oversee the daily operations of the practice, ensuring the highest standards of patient care and service delivery.
• Support our team of experienced healthcare professionals and administrators. Co-ordinate ongoing training and development.
• Ability to manage competing priorities, solve problems, and maintain accuracy and attention to detail in a fast-paced environment.
• Implement innovative practices and improvement strategies to enhance the efficiency and effectiveness of the clinic.
• Manage staff recruitment, training, and performance evaluations, fostering a culture of teamwork and positivity. Currently there is a full complement of experienced and dedicated team members.
• Collaborate with the directors and GPs to optimise scheduling, patient flow, and service delivery.
• Monitor financial performance, assist with budget management, and ensure compliance with all relevant regulations and standards.
• Act as a point of contact for patients, whānau and agencies, addressing concerns with empathy and professionalism.

Position Overview

Part-time over four or five days - hours and salary flexible for the right candidate

The Business and Practice Manager will play a pivotal role in ensuring the smooth operation of our city centre GP practice and expansion during our period of growth. The ideal candidate will embody a growth mindset, be passionate about healthcare management, and have experience in leading teams effectively and cohesively. You will be responsible for overseeing daily operations, managing a full complement of doctors, and fostering a collaborative environment that encourages continuous learning and improvement. You will be responsive to feedback from whānau and ensure our team members feel heard and appreciated.

Qualifications

• A proactive, growth-oriented mindset with the ability to adapt to challenges and drive improvements.
• Excellent leadership, communication, and interpersonal skills, including the ability to recognise talent within the team to ensure the effective utilisation of existing skills and ability.
• Strong understanding of primary care operations, funding models, PHOs and advocacy. Proficient in current practice management systems used in Canterbury.
• Experience in multicultural and Māori healthcare needs
• Business qualifications, to a tertiary level would be advantageous to the applicant
• Previous experience in healthcare management is essential.
• Experience in business growth and private healthcare settings would be advantageous.
• Recognising the need for and experience of implementing staff well-being initiatives.
• Sound understanding of Foundation and Cornerstone Standards and the medical audit processes for Private Health Insurance standards
• Proficiency in scheduling systems, patient management software, and general computer applications (e.g., email, spreadsheets, and practice databases).
• You must have a 'can-do' attitude

Why Join Us?

At ‘The Christchurch Doctors’ we believe in cultivating a collaborative and friendly work environment where every team member feels valued. We are a General Practice still able to offer enrolled/ allocated General Practitioner but have recognised the need to diversify our services to compete with corporate expansion within General Practice, NZ. We offer competitive salaries and encourage and support opportunities for professional development and career advancement. Join us in our mission to provide exceptional healthcare to our community while ensuring we meet high standards and focus remains on the patient journey and experience. Take the helm during a period of growth, whilst maintaining best practice, patient satisfaction and ensuring staff morale.

How to Apply

• If you are an enthusiastic and compassionate leader with a commitment to excellence in healthcare, we would love to hear from you. Please send your CV and a cover letter to ***email_hidden*** with the subject line “Business and Practice Manager Application.”
• Thank you.