General Manager - Lending Products & Customer Outcomes ASB

General Manager – Lending Products & Customer Outcomes

Auckland, New Zealand

At ASB, we're united by our purpose to accelerate financial progress for all New Zealanders. Lending plays a central role in delivering on that purpose, helping customers achieve their goals while supporting sustainable growth for our business.

We're seeking an experienced executive to lead our Lend & Protect portfolio, with accountability for customer, financial and risk outcomes across ASB's lending products and services, spanning home lending, personal lending and business lending. Reporting to the Executive General Manager, Personal Banking, you will play a key role in shaping the strategy, performance and future direction of one of ASB's largest and most significant portfolios. This permanent leadership opportunity is based in Auckland, New Zealand.

About the role

As the Tribe Lead for the Lend and Protect Tribe, you will lead the strategy, performance and evolution of ASB's lending portfolio across home, personal and business lending. With end-to-end accountability for customer, financial and risk outcomes, you will drive sustainable growth, optimise portfolio performance and ensure ASB continues to deliver market-leading lending experiences for customers.

This is a significant enterprise leadership role operating at the intersection of product, risk and customer strategy. You'll lead end-to-end delivery across the Tribe, bringing together key priorities including lending compliance, nCino implementation, and Next Lend modernisation. You'll balance commercial performance with strong risk discipline, lead the evolution of lending propositions and experiences, and work across the organisation to navigate changing customer expectations, market dynamics and regulatory requirements.

Key responsibilities

• Set the strategic direction for ASB's lending portfolio across home, personal and business lending
• Drive customer, financial and risk outcomes across the end-to-end lending value chain
• Identify opportunities to grow customer value while maintaining strong credit, regulatory and operational disciplines
• Lead the evolution of lending products, propositions and customer experiences in response to changing customer needs and market dynamics
• Balance growth, profitability and risk outcomes within ASB's risk appetite
• Partner across the enterprise to deliver strategic initiatives, regulatory change and product enhancements
• Lead and develop a high-performing team focused on delivering better outcomes for customers

About you

You are a senior lending, product or portfolio executive with a deep understanding of how lending businesses create customer value while managing risk and delivering sustainable commercial outcomes.

You may currently lead:

• Home Lending or Mortgages
• Consumer Lending
• Business Lending
• Lending Products
• Lending Portfolio Management
• Lending Strategy
• Lending Transformation, with direct product accountability
• Retail Banking Products

You will bring:

• Demonstrated success leading large teams (250+) and influencing enterprise-wide outcomes
• Deep expertise across lending products and the end-to-end lending value chain
• Experience owning customer, financial and risk outcomes for a significant lending portfolio
• Strong understanding of credit, regulatory and risk management frameworks
• A track record of developing and executing lending or product strategies within complex financial services environments
• Strong commercial judgement and the ability to balance growth, customer and risk considerations
• Executive-level stakeholder leadership and governance experience

Whilst experience leading large-scale technology or transformation programmes is valuable, this role requires deep lending and product expertise. We are particularly interested in executives who have held direct accountability for lending products, lending portfolios or lending businesses.

What we offer

At ASB, you'll have the opportunity to lead meaningful work that makes a difference for our customers and communities.

• Impactful leadership: Shape the future of lending and protection experiences for our customers
• Career opportunity: Join a high-performing leadership team with strong development pathways
• Supportive culture: Be part of an environment that values inclusion, wellbeing, and growth
• Great benefits: Including Southern Cross Health Insurance, “You Do You” leave, wellbeing allowance, AIA Vitality, and staff banking benefits

Location

This role is based in Auckland, New Zealand . We welcome interest from candidates across New Zealand and internationally, and relocation support may be available for the successful candidate.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 17/07/2026