Service Now - Technical Consultant

Role Responsibilities

• Lead hands-on implementation and remediation activities across ServiceNow CMDB and ITOM modules

• Configure and optimize ServiceNow Discovery schedules, MID Servers, credentials, probes, sensors, and discovery patterns

• Troubleshoot Discovery failures related to networking, firewall access, authentication, cloud connectivity, and infrastructure communication

• Review and remediate duplicate, orphan, stale, and inaccurate Configuration Item (CI) records

• Implement and enhance Identification and Reconciliation Engine (IRE) rules and reconciliation logic

• Configure and maintain CI relationships, dependency mapping, and service visibility across the environment

• Support Service Mapping implementation and alignment with CSDM standards

Required Technical Experience

• Strong hands-on implementation experience in ServiceNow CMDB and ITOM

• Experience configuring and supporting ServiceNow Discovery and Service Mapping

• Strong technical understanding of Windows, Linux, networking, virtualization, and cloud infrastructure

• Hands-on experience working with MID Servers, credentials, firewall rules, and connectivity troubleshooting

Location

Auckland

Job Function

TECHNOLOGY

Role

Consultant

Job Id

420775

Desired Skills

Linux | Networking | Service Now