Workforce Modeller

As a Workforce Modeller, you will develop and enhance complex models that support workforce planning and operational decision‑making. Your insights will help ensure we have the right capacity to meet customer needs and deliver on our strategic goals.

About the role | Mō te tūranga mahi

As a Workforce Modeller, you will play a key role in shaping how our Service Delivery workforce is planned and supported. This role focuses on developing, maintaining, and continuously improving complex models that guide operational decision-making. Your modelling insights will help ensure we have the right workforce capacity, at the right time, to meet customer needs and achieve our strategic goals.

You'll join a team that plays a critical role in ensuring ACC can respond to changing customer demand, making a tangible impact on workforce strategy and service delivery outcomes.

This is a permanent, full-time opportunity, with flexible location options including Auckland, Hamilton, Wellington, Christchurch, or Dunedin.

In this role, you will:

• Deliver accurate modelling, forecasts, prototypes, and analytical solutions that enable effective business decisions
• Extract, transform, and analyse complex datasets using tools such as Python, SQL, SAS or R to generate actionable insights
• Document modelling methodologies to ensure transparency and reproducibility
• Provide expert advice on how operational or process changes may affect workforce capacity and performance
• Prepare clear summaries, visualisations, and presentations to communicate analytical findings to diverse stakeholders
• Identify improvements to existing models, reporting processes, and analytical tools to enhance accuracy and efficiency
• Contribute to validation, testing, peer review, and continuous uplift of modelling capability across the team

About you | Mōu

You're an experienced Workforce Modeller who combines strong analytical expertise with a pragmatic, delivery-focused mindset and enjoys turning complex data into practical workforce planning solutions. You'll have demonstrated experience applying best-practice modelling techniques, developing robust forecasting models, and/or building complex supply and demand, capacity, multivariate models that support high-quality operational and strategic decision-making.

You'll be the type of person who rolls up their sleeves, navigates challenges with resilience, and remains focused on delivering meaningful outcomes.

You'll bring experience in:

• Developing and enhancing complex workforce planning models
• Applying best-practice modelling techniques and robust forecasting approaches
• Building supply and demand, capacity, and multivariate models
• Translating analysis into practical recommendations that support operational and strategic decision-making
• Solving complex problems and delivering meaningful outcomes in a dynamic environment

Working within Service Delivery, you'll play a key role in shaping workforce planning decisions by providing robust modelling, insightful analysis, and practical recommendations. Your work will help ensure we have the right capacity, at the right time, to meet customer demand and support strategic goals. Most importantly, you'll bring a proactive approach, a strong sense of ownership, and a determination to get things done, transforming complex problems into clear, actionable solutions that make a real impact.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $101,287 and $131,077 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply | Me pēhea te tuku tono

Please attach your CV and a cover letter explaining why you are a great fit for this role and the strengths you will bring.

Applications close 11:59 pm, Sunday 26 July 2026. If you experience any accessibility issues or have pātai (questions), please contact [email protected].