Head of Supplier Partnerships & Claims Services

The opportunity

At Ando, we're doing insurance differently.

Since 2015, we've challenged the traditional insurance model by combining smart technology, better thinking, and genuinely human relationships. We've grown rapidly by staying focused on what matters most - delivering better outcomes for brokers, customers, and partners.

Due to an internal promotion, we're now looking for an exceptional leader to join us as Head of Supplier Partnerships & Claims Services.

This is a critical leadership role responsible for shaping and optimising the ecosystem of services that support our claims function. From loss adjusters to specialist suppliers and service providers, you'll lead the strategy, performance, governance and evolution of our claims supply chain, ensuring it delivers exceptional customer outcomes while achieving commercial and operational excellence.

What you'll be doing

• Providing leadership of 4 direct reports and around 30 indirect reports

• Developing and executing Ando's claims services, supplier and partnership strategy

• Driving cost efficiency, service quality, commercial performance and operational effectiveness across the claims supply chain

• Ensuring supplier and service delivery models support exceptional customer and broker experiences

• Optimising Ando's agency and outsourced service models, making deliberate decisions about where capability should sit and how value can be maximised

• Leading commercial negotiations, contract management, and strategic partnerships

• Owning the performance, governance, and continuous improvement of Ando's claims services ecosystem

• Identifying and developing future opportunities to evolve our claims ecosystem, leverage strategic partnerships to create competitive advantage and sustainable commercial value

About you

We welcome applications from experienced leaders across procurement, supply chain, commercial partnerships, business development, and service delivery. While insurance experience may be beneficial, it's not by any means essential.

What matters most is your ability to demonstrate the following:

• Strong people leadership experience with the ability to operate at strategic, commercial and operational levels

• Deep expertise in commercial partnerships, procurement, supplier management, outsourcing or partner-led service models

• Strong commercial acumen, with proven experience negotiating contracts, developing strategic partnerships and driving value through partner-led service models while maintaining a relentless focus on customer outcomes

• A proven ability to use data and insights to improve performance and inform decision-making

Why Ando?

We're proud of the culture we've built - one that values smart thinking, genuine collaboration, and people who aren't afraid to challenge the status quo.

Not to mention we have some great perks - think Life & Income Protection Insurance, a $500 annual wellbeing allowance, 50% off AT public transport, hybrid working (three days in the office), and brand-new waterfront offices complete with a gym, reformer pilates studio, sauna and even a golf simulator.

If you're ready to lead a critical part of our claims strategy and build partnerships that create better outcomes for customers, brokers, and Ando - we'd love to hear from you.