Warehouse Coordinator

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

What you can expect

Customer Account Management

• Serve as the primary contact for assigned warehouse customers.
• Respond to clients promptly to enquiries regarding inventory, deliveries, and order status.
• Provide updates on receipting, dispatch, and stock availability.
• Manage customer expectations and escalate operational issues where required.

Order & Inventory Coordination

• Process inbound and outbound warehouse orders in the WMS.
• Coordinate picking, packing, and dispatch activities with warehouse staff.
• Monitor inventory levels and notify customers of discrepancies.
• Arrange transport bookings for outbound deliveries.

Documentation & Compliance

• Ensure accurate processing of delivery orders and warehouse documentation.
• Maintain records for bonded or MPI transitional cargo as per TFO responsibilities.
• Support compliance with NZ Customs and MPI requirements.
• Ensure correct handling instructions are communicated to warehouse staff.

Billing & Reporting

• Ensure correct charging for storage, handling, and value-added services.
• Assist with invoice preparation and resolution of billing queries.
• Provide regular stock and activity reports to customers.

Service Improvement & Communication

• Identify service improvement opportunities.
• Support onboarding of new warehouse clients.
• Maintain strong communication between warehouse, operations, and transport teams.
• Participate in customer review meetings where required.

What you bring

Essential

• 2+ years’ experience in Warehousing and or Forwarding Operations
• 2+ years’ Customer service
• Experience using Warehouse Management Systems (WMS)
• Strong communication and organisational skills
• High attention to detail
• Ability to manage multiple customer accounts
• Intermediate level of proficiency with MS applications (e.g. Excel)

Desirable

• Understanding of NZ Customs and MPI warehouse requirements
• Experience coordinating transport bookings
• Exposure to bonded or transitional facilities