Adviser Operations and Compliance Lead

About nib | Ko Wai M­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ātou

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.

We believe in "challenging the status quo" and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our 'future state' strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits:

• Free health, life, income protection insurance + discounts for family members
• Hybrid work environment: work from home and the Auckland office
• Join a supportive and dedicated team where you can develop and enhance your career
• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents
• Short term incentive programmes

About the role | He Aha Te Tūranga

As the Adviser Operations & Compliance Lead, you are responsible for supporting the effective operation, governance, and compliance of the Adviser Distribution business unit.

The role ensures key risk, compliance, reporting, and operational processes are well managed, accurate, and fit for purpose, while supporting business initiatives, projects, and stakeholder engagement.

This role plays a critical part in maintaining strong controls, improving data quality and reporting, and enabling the broader adviser team to operate efficiently and in line with regulatory and business requirements.

• Support risk, compliance and governance, including controls, BCPs and compliance records
• Monitor, track and escalate incidents, ensuring timely resolution
• Coordinate regulatory responses and maintain accurate documentation
• Support audits, reviews and control testing with Internal Audit and Compliance
• Track findings and ensure timely remediation
• Coordinate Distribution input into projects and support delivery, including UAT
• Prepare Adviser and Key Account reporting and maintain data quality and governance
• Develop and maintain reporting, dashboards and communication datasets
• Collaborate with internal stakeholders and support high-quality communications and presentations

About you | Ko Wai Koe

We're looking for a highly organised and detail-oriented professional who thrives in a structured, governance-led environment. You bring strong insurance industry experience, underpinned by solid technical knowledge of the market, and a clear understanding of risk, compliance and operational processes within financial services.

You'll bring:

• A strong attention to detail and pride in delivering accurate, high-quality work, with a disciplined and methodical approach
• A collaborative mindset, with the ability to build strong relationships and engage confidently with stakeholders at all levels
• Experience working with data and reporting, with a focus on accuracy and continuous improvement
• A practical, solutions-focused approach across audits, projects and reporting activities
• A genuine commitment to delivering outcomes that support broader business objectives

Diversity, equity and inclusion | Te kanorau me te whakaurunga

We embrace an inclusive working environment. We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment .

Next steps: If successful, you will receive an email from Sapia inviting you to complete an online, chat‑ based assessment.